Closing Manager

We are looking for Closing Managers / Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Competencies : Great Focus :

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for :

Problem Solving and Decision Making :

Interpersonal Relationships & Influence :

Requirements :

Responsibilities : Team Environment :

Operational Excellence :

Profitability :

Work schedule

Supplemental pay