Technical Support Analyst (East Coast Remote)

Oomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend.

We are looking for a Technical Support Engineer who thrives in a fast-paced environment , enjoys solving complex technical challenges, and has the ability to self-learn while delivering exceptional customer experiences. This role requires strong technical skills, deep API experience, and a collaborative, customer-centric mindset.

What You'll Do

• Customer Advocacy & Support :
• Serve as the first technical point of contact for customer inquiries, issues, and escalations.
• Troubleshoot and resolve complex issues related to integrations, workflows, imports, and platform performance.
• Join frequent customer calls to live-troubleshoot issues, explain findings, and guide customers through solutions.
• Collaborate with Engineering, SRE, and Product teams to drive resolution of customer-impacting incidents and feature requests.
• Provide clear, empathetic, and timely communication to technical and non-technical stakeholders.

Technical Troubleshooting & Analysis :

Process & Knowledge Contributions :

Continuous Improvement :

What We're Looking For

Soft Skills :

Important to have :

Why Join Oomnitza?

The base salary range for this position is : $70,000 - 90,000.

Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.