Head of Customer Identity and Authentication

Head Of Customer Identity And Authentication

Location : This role will require a hybrid work schedule 4 days on-site, 1 remote in Johnston RI or Westwood MA

Reports To : Chief Security Engineer

Type : Full-Time, Executive Level

Overview : We are seeking a visionary and execution-focused Head of Customer Identity and Authentication to lead the transformation of how customers interact with our digital and non-digital banking assets. This critical product leadership role will drive innovation, design, and operational excellence in identity and authentication experiences across our financial services ecosystem. The ideal candidate will be a strategic thinker with deep expertise in customer identity, authentication technologies, fraud prevention, and user experience. You will collaborate closely with business, operations, and technology leaders to deliver secure, seamless, and customer-centric solutions that enhance trust, reduce friction, and mitigate fraud.

Key Responsibilities

• Product Leadership & Strategy
• Innovation & Design
• Operational Excellence
• Stakeholder Collaboration

Qualifications :

Preferred Skills :

Why Join Us? This is a unique opportunity to shape the future of customer trust and security in financial services. You'll be at the forefront of innovation, working with passionate teams to redefine how customers engage with our products and services.

Pay Transparency : The salary range for this position is $175,000 - $265,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https : / / jobs.citizensbank.com / benefits.

Equal Employment Opportunity : Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us : At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Background Check : Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.