Branch Operations Manager, Home care

Job Description

Director of Branch Operations – non-medical in-home support services

Location : Bingham Farms, Michigan

Employment Type : Full-time

Healthcare Recruiters International is seeking a Branch Operations Manager to oversee the day-to-day operations of a single home care branch, delivering caregivers and delivering high-quality, compliant, and compassionate care for seniors in the home. Branch Operations Manager will manage staff performance, scheduling, client intake / assessments, and quality audits while partnering with senior leadership to hit growth and profitability goals.

Key Responsibilities for Branch Operations Manager :

• Oversee branch operations, staffing, and service delivery
• Coach / admin team leads (recruiting, retention, scheduling) and support caregivers
• Manage KPIs : revenue, billable hours, client growth / retention, costs
• Ensure regulatory compliance and accurate documentation
• Handle client intake / assessments; resolve escalations with empathy
• Build referral relationships and align local marketing with branch capacity
• Smooth operations, timely responses, and accurate records
• 95%+ schedule accuracy; strong caregiver retention
• Compliance maintained; budget targets met (e.g., staff cost and OT control)
• High client and family satisfaction

Qualifications for Branch Operations Manager :

Benefits and Compensation for Branch Operations Manager :