General Manager / Manager In Training

General Manager I

General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M. The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards.

Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist / requirements

Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives

Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered

Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals

Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community

Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant

Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training / processes

Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.

Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; Accepts, understands, adopts, trains and champions all Employee Engagement behaviors

Ensures that the company has most current contact information for all associates working in the restaurant.

Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures

Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues / product availability.

Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.

Monitors and maintains restaurant equipment, schedules routine service or repairs as needed.

Participates and manages company response to NSF and other audits

Minimizes waste, records as needed and participates in food donation program.

Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training / education activities as necessary

Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand / landlord / labor relations, and teaches associates these standards

Develops and implements creative strategies to increase revenue

Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale

Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders

Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.

Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law

Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.

The GMI position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.

The position typically reports to the Director of Operations, or an intermediate zone, cluster or area leader within the assigned location.

The GMI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and some closing shifts to monitor restaurant associates' work activities during these different days and times.

GMIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc.) Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful.

Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement for each of these roles

Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities

Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion

Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals

The GMI position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests. The position typically reports to the Director of Operations, or an intermediate zone, cluster or area leader within the assigned location. The GMI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and some closing shifts to monitor restaurant associates' work activities during these different days and times.

GMIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc.) Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful. Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement for each of these roles. Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities. Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion. Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals.

Minority / Female / Disabled / Veteran (M / F / D / V)