Inside Sales Manager, Donor Gametes

Inside Sales Team Manager

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. We lead the industry in next-generation fertility and birth solutions that help conceive, deliver, and protect healthy babies. When it's time for people to build their families, the CooperSurgical Donor Gametes Services, California Cryobank and Donor Egg Bank USA, can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors. Our team cares enough to want to make a difference for the communities in which we live and work and in the well-being of women, babies and families everywhere.

We strive to continuously develop best in class people, process, and technologies. Our Donor Gametes services support those seeking to realize their dreams of creating a family, and specifically serves the LGBTQ+ community, independent parents, and those with fertility challenges in need of donor sperm and / or donor eggs.

Our Inside Sales Team Manager role will report to the Sr. Director, Global Sales and Service, Donor Gamete Services and is responsible for leading a high performing Inside Sales team providing an excellent customer experience. This Sales leader is influential, motivational, creative, and continues to raise the performance of the team. This dynamic leader understands the market landscape, customer journey, and enables sales effectiveness through tools, autonomy, and continuous development. This Sales leader knows how to lead a team to defend value proposition, upsell, and delight patients through their amazing journeys. The ideal candidate has a deep understanding of the customer experience, ability to drive engagement and accountability, and has proven success in driving revenue and increasing customer satisfaction.

This role will be office-based at our Rockville, MD facility. This role can also be based at our Los Angeles, CA Houston, TX, Trumbull, CT, Livingston, NJ, Tucson, AZ or Rochester, NY.