USA|Quality Professional

Adecco is currently assisting a client in their search to fill An QA Automation Engineer located in Houston, TX (Onsite role)

QA Automation Engineer

Houston, TX (Onsite role)

Contract role

Pay Rate $55 / HR.

Job Description

We are seeking a dynamic and forward-thinking Quality Excellence Specialist to drive and monitor Net Promoter Score (NPS) and Customer Experience Index (CXI) across the end-to-end customer journey. This role fosters a culture of transparency, innovation, and continuous improvement, ensuring quality standards are met and exceeded through digital solutions, agile methodologies, and stakeholder collaboration.

Key Responsibilities :

Customer Experience & Quality Culture :

Drive NPS and CXI metrics across the E2E customer journey.

Create an open and transparent environment that promotes a strong quality culture in collaboration with leadership.

Quality Management & Risk Control :

Guide teams to identify, assess, and mitigate risks within the Quality Management System (QMS).

Ensure compliance with quality-related standards and legal requirements.

Data Transparency & Continuous Improvement :

Enable real-time data visibility for ad-hoc analysis and decision-making.

Lead preventive actions and continuous improvement initiatives.

Innovation & Digital Transformation :

Champion innovative digital solutions to enhance quality.

Apply creative thinking and coach teams in using creativity methods.

Training & Agile Leadership :

Train employees in specific quality domains.

Coach or lead agile / lean projects, potentially serving as a SCRUM Master.

Process Optimization :

Analyze and improve process flows using tools like Value Stream Mapping.

Coordinate quality-related staff and networks without direct team leadership.

Stakeholder Engagement :

Ensure effective collaboration with internal and external stakeholders.

Coordinate national / international quality networks in designated areas.

Qualifications :

Education : Master's degree or equivalent experience in a technical or business-related field.

Experience : Minimum 2 years of relevant experience in quality management, process improvement, or agile project leadership.

Skills & Knowledge :

Strong understanding of quality systems, standards, and compliance.

Proficiency in agile methodologies and digital tools.

Analytical mindset with experience in process mapping and improvement.

Excellent communication and stakeholder management skills.

Working hours 9 : 00 AM - 6 : 00 PM Monday to Friday. Apply Today to be considered for this QA Automation Engineer job and any other positions with Adecco

Pay Details : $55.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.