Claims Specialist

Claims Specialist

As a Claims Specialist in the IEL Claims Department you will be responsible for processing customer and carrier cargo claims. The primary function is to coordinate and manage the claim process for IEL brokers, customers and carriers. Critical to the role is document collection, claim presentations and working closely with insurance claim adjusters. The role is vital to the company's risk management and loss prevention. This position reports to the Operations Manager.

Position Description (Essential Duties & Responsibilities) :

• Process Cargo Claims by processing claims IEL experiences from a variety of carrier service issues such as temperature abuse, cargo theft, incorrect or damaged product at delivery
• File claim through carrier insurance and manage claim until completion
• Record claims upon initial notification through the MyEZClaims software, IEL's claim tracking software
• Work with Accounts Payable team members to process and collect payments
• Collect necessary claim documents needed to process and substantiate each case in an effort to mitigate IEL loss and exposure
• Assist with customer payment and overall satisfaction throughout claim process
• Adhere to Claims Department principles to ensure best practices are communicated through organization
• Develop claims training material and facilitate training sessions for sales team
• Identify trends and trouble areas that IEL can use to mitigate risk and future loss.
• Expand knowledgebase and continuously learn throughout the industry from experts, current events, and case precedent
• Provide reporting to management as requested and maintain accurate claim tracking
• Handle other duties as assigned

Knowledge / Skills / Experience :

Basic (Required)

Preferred

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4.