Homewood Suites Tucson - Front Desk Agent

Homewood Suites Tucson - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence : Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication : Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving : Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability : Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills : Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Located less than five miles from the University of Arizona's main campus, Homewood Suites by Hilton Tucson / St. Philip's Plaza University places travelers near sporting events and cultural attractions. This extended-stay hotel in Tucson, Arizona is set in the beautiful St. Philip's Plaza in the Catalina foothills, with shopping and dining just steps away, including a weekend Farmer's Market, Southern Arizonas largest market devoted to locally grown products. Guests will feel at home in a spacious suite at this Tucson, AZ, hotel with complimentary internet access, separate living and dining areas, and a kitchen complete with a fridge, dishwasher, microwave and two-burner stove. They can energize in one of our two fitness centers, refresh in the pool or whirlpool, or relax on the spacious pool deck.

Application deadline for Colorado positions :

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