Member Services Representative

Member Services Representative

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today. This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

A Member Services Representative is responsible for providing, via telephone contact, a wide variety of credit union services to members including transactions, disseminating information, problem resolution and applicable product / service suggestions.

Essential Duties And Responsibilities

Include the following. Other duties may be assigned.

• Provide phone service regarding savings accounts by :

Informing members of general information concerning savings accounts and credit union membership.

Informing members of general information concerning checking accounts.

Having the ability, through general understanding, to provide member with limited information regarding all types of loans including : annual percentage rate, repayment schedules, cost of credit life and disability insurance, and the loan process.

Having the ability, through general understanding, to provide members with limited information regarding types of accounts, rates, process to open accounts and account activity.

Processing transfer of VISA payment from member's accounts.

Giving member general information on process and features.

Verifying Debit Card transactions.

Troubleshooting card and transaction issues.

Educational And Work Experience Requirements

Other Job Qualifications

Physical Requirements

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift / push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union's policies and procedures related to the SAFE ACT. This includes an obligation on the employee's part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

Georgia's Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.