Customer Technical Specialist

Customer Technical Specialist

Job Locations

US-OR-Portland

Requisition ID

2025-160993

Position Category

Customer Service

Clearance

Public Trust

Responsibilities

Join Our Mission-Driven Team as a Customer Technical Specialist - On-site in Portland, Oregon

Peraton is seeking a Customer Technical Specialist to be part of a high-impact, hands-on team supporting the U.S. Department of Homeland Security (DHS) at one of its critical airport locations in Portland, OR. As a Customer Technical Specialist, you'll play a pivotal role in keeping our nation's transportation infrastructure running securely and efficiently. You'll provide both remote and on-site support, ensuring end-user devices and network systems are fully operational for new installations and break / fix incidents.

This is a 100% on-site role with up to 25% travel , ideal for a tech-savvy professional who excels in a hands-on, fast-paced airport environment. If you have a passion for problem-solving, delivering exceptional customer service, and supporting national security, this is your chance to make a meaningful impact on a mission that truly matters.

Day to Day Work Responsibilities :

Provide hands-on technical support for a wide range of IT and network systems including :

Cisco switches, fiber backbones, and network infrastructure

Desktops, laptops, tablets, printers, scanners, and peripherals

Communication equipment (VoIP phones, cell phones, VTC units)

Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks

• Troubleshoot and resolve hardware, software, and network issues both remotely and in-person.
• Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals.
• Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
• Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
• Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
• Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
• Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments.
• Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.
• Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break / fix activities.
• Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.

#TSAImpact

Qualifications

Basic Qualifications :

4+ hours per day walking long distances within the airport and offices to support customer equipment.

Preferred Qualifications :

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains : land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range

$30,000 - $48,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO : Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.