Patient Services Representative

Patient Services Representative III

Join Team Tidelands and help people live better lives through better health! The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and / or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. Patient Services Representative III is responsible for scheduling complex, and specialized procedures across multiple EMR modules / platforms (i.e., Surgery, Interventional Radiology, Recurring Services, etc.) and coordinating multiple resources for patient services. Will also perform duties for prior authorization, referrals (incoming / outgoing), good faith estimates, and / or payment collections. Fully competent at performing the common tasks and responsibilities under general supervision, this is the full level of proficiency that all employees are expected to achieve.

What you will do :

• Engage patients throughout the registration process to create a welcoming and positive patient experience.
• Obtains and accurately enters required information for registration into the electronic health system.
• Ensures all appropriate signatures are obtained and forms completed.
• Thoroughly and accurately documents insurance verification information.
• Answers all inbound and / or places outbound telephone calls.
• Contact patients by phone to remind them of upcoming appointments.
• Organizes, expedites and follows-up on any paperwork related to patient care.

Education Qualifications :

Experience Qualifications :

Skills and Abilities :

Physical Demand : Light Physical Demand

Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individuals age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.