Concierge (Evenings)

Description

Job Overview :

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal service expected by residents.

Your Responsibilities :

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Maintains accurate guest suite calendar and assists residents in making guest suite reservations using the Connect Resident Portal.
• Inspects guest suites before guests check-in to ensure that they are being properly cleaned and stocked and identify any issues that need to be addressed before a check-in.
• Inspects guest suites after check-out to inspect for any damage or missing items.
• Processes resident payments accurately in ClickPay.
• Learns and understands building emergency procedures and knows how to execute them quickly and correctly.
• Documents all incidents and important shift info in Teams message board for other staff to review.
• Delivers packages and food deliveries to residents’ vestibules.
• Additional duties provided by management.

Skills and Qualifications :

Physical Requirements :

Schedule : Monday through Friday, 3 : 00pm-11 : 00pm

What We Offer :

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation :   $19.50-$20.00 per hour

Disclaimer :

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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