Senior FiberTite CARE Specialist

At Seaman Corporation, every associate is instrumental to our success. Become a part of our growing team!

WHO WE ARE

At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe.

Every Seaman Corporation associate plays a valuable role in our company's continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business.

Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions start to finish.

WHAT WE OFFER

Company performance bonus in addition to base salary

Flexible work opportunities including flex schedules and remote work from home up to two days per week (if applicable to role)

Professional development opportunities including tuition reimbursement, course training, and networking

A competitive benefits package including medical, dental, vision, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays

Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner

Seaman Corporation is seeking a Senior FiberTite CARE Specialist to join our Operations team! This position will report to the FiberTite Customer Experience Manager in Wooster, OH.

POSITION SUMMARY

The Senior FiberTite CARE Specialist is responsible for delivering exceptional customer experiences by serving as the central liaison between sales, planning, customers, and contractors. This role supports the full project lifecycle-from order entry to on-time delivery and accurate invoicing-while ensuring communication and coordination at every stage. Acting as both advocate and collaborator, the Senior FiberTite CARE Specialist drives seamless project execution and maintains the highest standards of service and professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Accurately prepare and enter customer orders with >

98% accuracy, ensuring smooth and efficient processing from start to finish

Serve as a trusted point of contact by responding promptly and professionally to inquiries via phone, email, and Teams / Cisco

Coordinate closely with customers and logistics teams to secure on-time, accurate deliveries that meet project timelines

Proactively manage open orders, monitor shipping status, and provide timely updates to customers and internal stakeholders

Partner cross-functionally with Sales, Operations, and Accounts Receivable to align on priorities and deliver on customer commitments

Generate and manage drop ship invoices to ensure billing accuracy and on-time collections

Support Industrial Fabrics order management and customer inquiries after onboarding to FiberTite processes and systems

Anticipate potential challenges, escalate issues early, and collaborate with internal partners to drive effective solutions

Champion continuous improvement by identifying process gaps, recommending enhancements, and supporting implementation

Build and maintain strong, long-term relationships with customers, sales representatives, and internal business partners

Represent the CARE team at one industry trade show annually, capturing key market insights to share with colleagues

Contribute to team growth by participating in interview panels for new CARE Representatives

Support consistency in service delivery by helping develop and refine CARE scripts and standard operating procedures (SOPs)

REQUIRED QUALIFICATIONS

Associate or bachelor's degree in business or related field, or equivalent combination of education and relevant experience

2-3 years of customer service experience, preferably with technical or industrial products

Strong verbal and written communication skills

Demonstrated ability to build positive customer relationships and deliver high-quality service

PREFERRED QUALIFICATIONS

Fluency in Spanish (highly desirable, but not required)

Professional demeanor with excellent interpersonal skills

Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced environment

Proven problem-solving skills and sound judgment

Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with Salesforce and Oracle is a plus

Ability to work both independently and collaboratively as part of a team

COMPETENCIES

To perform the job successfully, an individual should be aligned with our company values and demonstrate the following competencies :

Do What's Right

Safety : Safety is our priority and everyone's responsibility. If you see something unsafe, you are called to say something.

Customer Focus : We are in business for the customer. Our (internal and external) customers deserve our focus and we can create solutions that solve their needs.

Integrity : Our words and actions reflect our values and we hold respect for all individuals.

Work Together

Collaboration : We must share openly with one another, listen actively, and seek to understand the needs of our colleagues. We will respect diversity and work to find common ground.

Teamwork : We will trust the person and attack the process.

Create Solutions

Entrepreneurism : Act with a spirit of entrepreneurism, challenge the status quo, and find innovative solutions to our obstacles.

Continuous Improvement : Everyone is an advocate for continuous improvement. Be willing to learn something new and accept that failure is a part of the process.

Results : At the end of the day, results are what drive us forward. Hold yourself accountable to remove roadblocks and focus on the outcome over the activity.

SUPERVISORY RESPONSIBILITIES : No

TRAVEL REQUIREMENTS : 10%

Seaman Corporation is an EEO / AA Employer.

M / F / Disabled / Vet. EEO statement : "Seaman Corporation values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants based on experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex / gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, Seaman Corporation is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Seaman Corporation does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform Human Resources.