Service Coordination Manager

Family First Homecare Position

Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for.

Key Responsibilities

• Maintains a current patient roster or "casebook" with all pertinent staffing information and monitors schedule changes.
• Conducts home visits for the purpose of assessing the environment and personalities of clients / families and matching them with a caregiver.
• Performs telephone screens and face to face interviews with potential field clinician team members.
• Maintains recruitment tracking system(s).
• Prepares schedules in accordance with local, state or federal requirements and the certification period for clients and field staff and provides copies for distribution, as needed.
• Assists in coordinating services provided to patients.
• Controls and monitors schedule changes.
• Calls nurses daily from roster to fill in open schedules.
• Verifies compliance of completed shifts and visits after matching all notes to charges, and promptly notifying the supervisor of any scheduling issues.
• Assists in taking patient referrals.
• Manages established key performance indicators to enhance operational efficiency and drive growth within the business unit.
• Responsible for ensuring field nurse hours are accurately recorded for payroll.
• Conducts weekly client calls to keep families informed about schedule updates, gaps, or changes.
• Imports authorizations received from RCM into Kantime (EMR system).
• Responsible for evaluating the nearing end of patient authorization periods to complete company authorization request forms and submit them to RCM for formal authorization.
• Review nurse and patient records to ensure all documentation is complete according to QAPI (Quality Assurance Performance Improvement) audit guidelines.
• Attends and / or completes all mandatory training / in-services as assigned.
• Adheres to company compliance and ethics expectations.
• May assist in miscellaneous bookkeeping functions.
• Maintains patient and family confidentiality.
• Maintains professional, supportive, and responsive interpersonal communication skills.
• Performs other related duties as assigned.

Role Qualifications

Education & Experience

Required

State Specific Requirements :

Preferred

Working Conditions / Equipment Use

Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status, or any other characteristic protected by federal, state, or local law. Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.