Senior Account Director

Senior Account Director

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and / or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across two or more service lines below :

• Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
• Project & Development Services
• Transaction Management
• Portfolio Administration
• Portfolio and Workplace Strategy

The Sr. Account Director is typically responsible for between five and ten million dollars in revenue. This position provides management across all aspects of the accounts including, but not limited to :

Service Delivery Excellence (including innovation, best practices etc.)

Client Experience & Relationship Management

Talent Management and Team Development

Financial Performance (including P&L, contract expansion / renewals etc.)

Essential Functions and Responsibilities :

Obtain a thorough understanding of the client's business goals and strategies to align real estate services with these objectives

Implement the overall vision, strategy and measurement metrics to the applicable service lines

Develop and maintain strong client relationships

Implement and manage account governance process

Provide disciplined contract management to meet superior delivery of all contract deliverables

Identify existing and new opportunities for enhancing service solutions and capabilities

Assist with risk mitigation and dispute resolution for client and C&W

Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.

Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.

Develop and maintain account P&L management, profitability and overall financial performance

Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion

Ensure quantitative and qualitative analytics and evidenced-based decision making

Key competencies :

Leadership

Customer Relationship Management

Technical Skills

Organization Design & Management Skills

Communication (oral and written)

Matrix Organization / Business Partner Skills

Presentation Skills

Business Acumen

Important Education :

Bachelor's degree required

Master's degree or MBA preferred

Important Experience :

Minimum of 10 years at management level or other similar capacity

Experience in directly leading and managing teams, and managing people-managers

Client, P&L and contract management experience

Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.

In-depth understanding of the business impact of technical contributions

Additional Eligibility Qualifications :

Ability to develop positive working relationships with agencies, local government officials, and business community members

Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)

Skilled in financial analysis and knowledge of financial concepts

Ability to comprehend, analyze and interpret complex business documents

Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

Ability for travel as required (up 20% of time)

Compensation : $255,000.00 - $300,000.00

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.