Bilingual Techline Analyst

A company is looking for an Analyst, Techline (Bilingual English / Japanese).

Key Responsibilities

Provide support to customers via phone, live chat, and working tickets in a high-volume environment

Break-Fix support of IT issues and fulfill or triage customer requests

Identify process improvement opportunities and collaborate on service improvement plans

Required Qualifications

Experience with common technologies including Windows, Mac OSX, Office 365, and Active Directory

Relevant IT Support experience and awareness of ITIL fundamentals

Ability to manage clearly defined SLA targets

Proficient in English and Japanese

Suitable environment for full-time remote work with a strong internet connection