Service Desk Technician

Service Desk Technician 1+ year contract in Los Angeles, CA. Opportunity!! This Jobot Consulting Job is hosted by: Robert Reyes Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $24 - $30 per hour A bit about us: Prestige Hospital System Advancing new knowledge and improving health outcomes through research Why join us? Competitive compensation Medical Insurance Dental Insurance Vision Insurance Life Insurance Flexible Schedule Job Stability Career growth If you are passionate, thrive in a fast-paced environment and are ready to take your career to the next level, we would love to hear from you. Job Details Job Details: We are looking for a dynamic and experienced Consulting Service Desk Technician to join our team in the healthcare industry. This role is crucial to ensuring the smooth operation of our IT services, providing direct support to our end users and maintaining our IT infrastructure. The ideal candidate will be a problem-solver with a deep understanding of both Windows and MacOS platforms. They will be responsible for deploying and configuring computers, maintaining our Configuration Management Database (CMDB), and providing technical assistance as required. This role is not just about fixing issues - it's about providing an exceptional level of service to our staff, helping them to navigate the challenges of the ever-evolving IT landscape. Responsibilities: Proficient in Windows and MacOS, with the ability to deploy and configure computers for end users. Maintain and update the CMDB, ensuring all information is accurate and up-to-date. Provide exceptional level of customer service when assisting and troubleshooting with end users. Install and configure printers and IoT devices on computers. Perform basic computer hardware troubleshooting and remediation. Research and solve unfamiliar scenarios, demonstrating a proactive approach to problem-solving. Know when to consult and escalate issues, ensuring the right people are involved at the right time. Qualifications: Must have 5+ years of experience in a similar role, preferably within the healthcare industry. Excellent communication skills, with the ability to explain complex technical issues in a clear and understandable way. Strong knowledge of both Windows and MacOS platforms. Experience in maintaining a CMDB. Proven ability to troubleshoot and resolve hardware issues. Experience in installing and configuring printers and IoT devices. Must be a self-starter, with the motivation to take on challenges and the ability to work independently. Must have a proactive approach to problem-solving, with the ability to research and resolve unfamiliar scenarios. Must have a strong sense of teamwork and the ability to work collaboratively with others. Must have a commitment to providing exceptional customer service. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy