Auto Adjuster

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Auto Adjuster you will manage file ownership including investigation taking statements reviewing policy and coverages determination of liability setting and managing services throughout life of the claim while providing excellent service.

Within defined guidelines and framework you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service through setting appropriate expectations proactive communications advice and empathy.

We offer a flexible work environment that requires an individual to be in the office 3 days per week after completing 6 months in office. This position is based in the San Antonio TX location only . Relocation assistance is not available for this position.

What youll do :

Investigates liability and applies appropriate coverage evaluates negotiates and settles moderately complex auto claims.

Negotiates liability for comparative negligence (claimant or adverse carrier).

Identifies coverage concerns reviews prior loss history determines and creates Special Investigation Unit (SIU) referrals when appropriate.

Interacts with multiple parties to gather information needed to determine liability (police reports recorded statements witness statements).

Resolves claims through proactive problem solving and decision making within authority guidelines and under moderate supervision overcoming obstacles and effectively prioritizing the workload.

Clearly documents thought process including damage evaluation investigation negotiation and settlement decisions

Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.

Supports members business partners and claimants through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.

Applies developing knowledge of P&C insurance industry products services to include P&C insurance policy contracts coverages and internal claims handling process and procedures.

Applies intermediate knowledge of Auto Physical Damage to adjust claims.

Supports workload surges and catastrophe (CAT) response operations as needed including mandatory on-call dates and potential evening weekend and / or holiday work outside normal work hours.

May be assigned CAT deployment travel with minimal notice during designated CATs.

Works various types of claims including ones of higher complexity and may be assigned additional work outside normal duties as needed.

Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have :

High School Diploma or General Equivalency Diploma.

1 year of customer service experience.

Progressive experience handling low complexity auto non injury liability claims.

Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.

Demonstrated negotiation investigation communication and conflict resolution skills.

Proficient in prioritizing and multi-tasking including navigating through multiple business applications.

Successful completion of a job-related assessment may be required.

What sets you apart :

One or more years of auto liability claims experience managing claims from initial contact through resolution

Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills

At least two years of customer service experience demonstrating strong communication and problem-solving skills

Proven experience with comparative negligence and shared liability determinations

Strong analytical and communication skills with the ability to interpret policy language assess coverages and make sound decisions

Proficiency with Guidewire or similar claims management systems

Bachelors degree or industry designation (e.g. AIC CPCU)

Military experience through service or as a military spouse

Compensation range : The salary range for this position is : $ 51370 - $92060.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation : USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits : At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Key Skills

Accounts Administration,Customer Service,Advocacy,ABAP,Electronics,Bakery

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 51370 - 92060