Care Management Program Case Manager

Job Description

Job Description

PRIMARY RESPONSIBILITIES :

The key objectives of the program are to :

1. Provide proactive case management and intervention services for those referred. This includes active outreach and locating those referred.

2. Engage with those incarcerated by Everett Police and provide intervention services to break the cycle of arrest.

3. Provide the client with a single point of contact for connection to multiple health and social services.

4. Maintain active contact with participants who are engaged in services.

5. Develop relationships with local suppliers and community organizations and function as an integral part of the local community.

6. Work to remove barriers that prevent individuals’ access to care, such as transportation needs.

7. Care coordination, including scheduling appointments, arranging transportation, conducting appointment reminder calls, and following up to verify service initiation, member progress, and need for service adjustment and incorporation into the care plan.

8. Track data and outcome measures.

9. Actively participate in ongoing evaluation and collaboration with city staff and community partners.

10. Create meaningful contacts and connections with individuals experiencing homelessness.

Specific roles and tasks included, but are not limited to :

• Obtaining identifying documentation such as birth certificates, social security cards, and Washington State Identification.
• Establishing income such as Aged, Blind, or Disabled (ABD), Social Security, and assisting with opening bank accounts.
• Assessing basic food such as Electronic Benefit Transfer cards (EBT) and providing knowledge of food banks and where to obtain meals.
• Engaging in housing-based needs by connecting with the 211 Program and housing navigators to ensure their case remains open while working to find sober housing and transitional housing options, apartments, and or shelter options.
• Obtaining health care insurance and ensuring those served have been or are seen by a health care provider.
• Accompanying and arranging transportation of those served to appointments as needed.
• Connect with other support systems such as mentors, friends, families', peers, recovery groups, volunteer organizations, job centers, and counselors. Page 9 of 27
• Working alongside other community providers on care coordination to meet the needs of those served, such as coordinating with substance use and mental health care treatment providers to create care plans.
• Advocating for participants with a wide variety of other suppliers.
• Providing advocacy and support for participants within the criminal justice system, including court appearances, written communication, and follow-up with prosecutors and defense attorneys.
• Assisting in holding other agencies accountable by advocating for clients served

ESSENTIAL SKILLS AND ABILITIES :

MINIMUM QUALIFICATIONS :

PREFERRED QUALIFICATIONS

PHYSICAL DEMANDS : Job requires regular sitting, standing, walking, stooping, bending, kneeling, crouching, reaching, pushing, pulling, twisting, and writing. While performing the duties of this job, the employee is regularly required to : sit; use hands to finger, handle or feel objects, implements or office equipment; talk and hear; stand and walk, reach with hands and arms; stoop or kneel. Employee must occasionally lift up to 20 pounds. Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus. Must be able to drive a vehicle. Language Skills : Ability to read and understand procedures, memos and forms. Ability to write clearly and cohesively and to record patient observations both orally and in writing. Reasoning Ability : Ability to assess situations, analyze options and apply procedures to interactive situations. Work Environment : The noise level in the work environment is usually moderate, with noise periodically generated by community members and police vehicles rather than machines.

Special Work Conditions : Street outreach requires the ability to easily navigate city streets on foot. Requires the ability to walk and stand for several hours in a variety of weather conditions.

Hourly non-exempt, working 40 hours per week with a combination of scheduled shift work, office hours and some rotating on-call hours. Work stations and offices will be located at Evergreen Recovery Centers on Airport Road at Everett / Lynnwood city boundaries and in Skagit County

Benefits : Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance