Talent.com
Customer Services
Customer ServicesCharter One Realty & Marketing • Leawood, KS, United States
Customer Services

Customer Services

Charter One Realty & Marketing • Leawood, KS, United States
11 hours ago
Job type
  • Full-time
Job description

Core Duties

  • Respond to customer inquiries via phone, email, chat, or in person.
  • Provide information about products, services, policies, or procedures.
  • Resolve customer complaints and issues promptly and professionally.
  • Process orders, returns, exchanges, and refunds accurately.
  • Follow up with customers to ensure satisfaction and problem resolution.

Administrative & Support Tasks

  • Maintain customer records by updating account information.
  • Document interactions and track customer feedback in CRM systems.
  • Collaborate with other departments (sales, billing, technical support, etc.) to resolve complex issues.
  • Assist in developing FAQs, scripts, or training materials to improve service quality.

    • Quality & Performance

  • Meet or exceed performance metrics , such as response time, satisfaction scores, or resolution rates.
  • Identify recurring customer issues and suggest improvements to products or processes.
  • Maintain professionalism and empathy during all interactions.

    • Common Tools & Systems

  • Customer Relationship Management (CRM) software (e.g., Salesforce, Zendesk, HubSpot)
  • Ticketing or call center systems
  • Microsoft Office or Google Workspace tools
  • Communication platforms (Slack, Teams, etc.)

    • Required qualifications :

  • Legally authorized to work in the United States

    • Preferred qualifications :

  • 18 years or older
    • Create a job alert for this search

    Customer Service • Leawood, KS, United States