Medical Assistant, Gastroenterology

When you join the growing BILH team youre not just taking a job youre making a difference in peoples lives.

Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer where applicable the Medical Assistant is responsible for assisting in the delivery of high quality and safe clinical care. S / he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.

The MA I will organize work to enhance patient satisfaction and provider efficiency. S / he will collaborate with providers for daily needs / schedule coordination by reviewing provider schedule and anticipating patient provider and appointment needs at the time of the patient visit keep visits running on time communicate delays with patients manage same-day schedule additions ensure exam rooms are properly supplied and provide support for patient forms completion. The MA I is responsible for following and sustaining all workflows standard work policies and procedures.

The performance of the Medical Assistant I in the delivery of empathetic and efficient care and service will have a direct impact on our overall patient Medical Assistant works in collaboration with the physician(s) other health care provider(s) and other ambulatory support staff within the department and with other disciplines to deliver patient care.

Job Description :

Essential Duties & Responsibilities

Clinical Considerations and Decision Making : Ways in which the MA comes to understand the problems issues or concerns of patients / families to attend to relevant / critical information and to respond in concerned and involved ways.

Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients / families.

Participates in a culturally competent plan of care that identifies patient problems expected outcomes and addresses preventative measures.

Delivers care that is specific to the age of the patient

Cares for patients as delegated by the provider RN or LPN within scope of practice and competence.

Contributes information provided by the patient or family for the assessment of health status

Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care

Greets identifies transports and / or escorts patients to exam room.

Accurately obtains all elements of the MA rooming standards. Documents data in Electronic Health Record (EHR.) Reports findings as needed to provider. Using the Pended Order workflow pends orders as needed for provider signature.

Prepares patient for examination :

Asks patient for and documents chief complaint symptoms and duration of symptoms in EHR

Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR.

Documents all drug and other allergies

Documents smoking history

Takes vital signs (Height Weight Blood Pressure Pulse Respiration Temperature)

Observes patient documents and reports findings to provider.

Alerts the provider when patient is ready and communicates pertinent clinical information

Notifies provider of an abnormal vital signs elevated pain scores or safety concerns.

Assists the provider with the patient visit and care as required :

Prepares special equipment instruments and supplies as needed.

Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider.

Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy. Tests specimens as necessary and according to proper procedure. Specimens may include but not limited to :

Blood (phlebotomy)

Clean-voided urine

Finger stick blood sugar tests

Stool for occult blood

Rapid strep testing

UCGs (pregnancy tests)

Urine for microalbumin

Glycohemoglobin A1C

Protime

Assists with throat cultures PAP smears wound cultures biopsies and joint injections

Performs electrocardiograms spirometries monofilament testing vision and hearing testing according to departmental standards

Assists with wound care

Assists with other testing in accordance with medical assistance training

Assists provider with minor procedures

Documents testing / results per practice protocol

Administers immunizations based on written provider orders (as allowed by the practice license.)

Administers injections based on written provider orders (as allowed by the practice license.)

Follows department procedures related to access to non-controlled medications such as IV solutions and vaccines when granted access to these medications as part of the job functions.

Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood spinning of bloods)

Clinical and Quality / Improvement Competency

Meets expectations and maintains competencies of new hire orientation skills checklist annual competency verification and participates in education programs provided.

Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions. Notifies manager of concerns. Participates in unit based QI activities and is familiar with unit measurement data.

Non-Clinical / Indirect patient care

Pre-visit planning

Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently.

Participates in huddles to anticipate understand and address the daily needs of our patients and providers to ensure proper workflow

Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps

Prepares supportive documentation for scheduled appointments / procedures

Reviews record for completeness before appointment and update as appropriate

Inserts the required forms per procedure and department protocol

Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review

Confirms that lab and other ancillary tests are performed and results documented

Post visit work

Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols.

Assists the providers with work outside the visit related to managing a panel of patients.

Partners with patient and family in supporting patients short- and long-term goals.

Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies

Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results either written or verbally as directed by provider.

Provides and reviews instructions to patient regarding any diagnostic test and procedures. Provides patient with written education materials and diagnostic prep as needed.

Serves as a liaison with patients families to physicians case managers 3rd party payers et al.

Reviews manages and enters registry health data for identified patient populations

Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals.

Assists in the maintenance of the EMR

Scans miscellaneous loose reports into the EMR

Ensures exam rooms supplies and equipment are maintained / stocked

Prepares equipment and packages to be sent for sterilization following site protocol

Maintains appropriate supplies and linen.

Prepares orders for routine medical supplies. Monitors expiration dates and rotates inventory.

Prepares cleans and maintains equipment addressing issues in a timely manner to ensure availability of equipment.

Cleans and prepares the exam room and other patient areas between patients.

Communication

Manages provider InBasket folders per department standards including lab / test tracking and referrals.

Reviews faxes letters forms etc. and completes as much necessary information within scope before handing off to provider.

Receives patient messages and reviews with provider.

Administrative Support

Provides back up or periodic administrative assistance to the practice as needed including but not limited to

Answers provider phone calls and routes to appropriate person. Takes and documents clear messages handles requests for information and researches issues.

Provides front desk coverage. Greets patients registers patients verifying health insurance information collects co-payments etc.

Schedules patient appointments and collects pre-registration information reviews and verifies eligibility of insurance.

Provides check out desk coverage. Schedules follow up appointments and / or provide information about recommended specialists. Schedules diagnostic and specialty appointments as ordered by the provider. Completes referrals and pre-authorizations per healthcare payer and practice protocols.

Minimum Qualifications :

Education :

High School Diploma or equivalent required.

Preferred : Graduate of an Accredited Medical Assistant program or has obtained a Medical Assistant Certification (AAMA CCMA RMA NCMA).

Licensure Certification Registration :

Preferred : Certification required upon hire and maintained if not a graduate of an accredited medical assistant program.

Note : Those hired prior to May 28 2017 without a certification are grandfathered in this position.

Skills Knowledge & Abilities :

Strong interpersonal and customer service skills required to communicate with patients family members physicians and other health care providers as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patients needs are met. Must possess basic computer skills to input and retrieve clinical information as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow

Experience : None.

Pay Range : $21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors that may include seniority education training relevant experience relevant certifications geographyof work location job responsibilities or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials call pay premium pay overtime pay and other additional pay practices as applicable to the position and in accordance with the law.

As a health care organization we have a responsibility to do everything in our power to care for and protect our patients our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35000 people working together. Nurses doctors technicians therapists researchers teachers and more making a difference in patients lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled

Key Skills

EMR Systems,Clinical Laboratory Experience,Athenahealth,Algebra,eClinicalWorks,Primary Care Experience,Phlebotomy,Medical office experience,Vital Signs Experience,Experience Administering Injections,Medical Terminology,Medication Administration

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 21 - 28