Patient Access Specialist I - Lohman Lab

Patient Access Specialist I - Lohman Lab

The Patient Access Specialist is responsible for performing duties associated with Scheduling, Pre-registration, Registration, Insurance Verification, and Financial Counseling. Accurately schedule patients being registered for a hospital service. Obtain necessary documents required for scheduling and registration. Promote good public relations at all times, extending a positive, cooperative and supportive service to patients, families and fellow colleagues. Pre-register scheduled accounts via contact with patients, physicians or appropriate information sources. Create accurate and thorough registration records for each patient visit. Secure appropriate signatures, financial information and documents. Identify and collect patient balances. Screen for payer medical necessity requirements and benefit eligibility on appropriate accounts. Coordinate admission reservations and bed placement with nursing. Obtain insurance eligibility, benefits, authorizations, pre-certifications and referrals for inpatient and outpatient, scheduled and non-scheduled visits. Update demographic and insurance information in the system as needed. Initiate collection process by contacting patients / representatives about date of service deductibles, co-insurance and co-payments. Establish financial arrangements with patients according to policy. Act as the primary documentation source for access and billing staff. Interact in a customer-focused and compassionate manner to ensure patients and their representatives' needs are met, and they understand the hospital's financial policies.

Qualifications

• High School Diploma or GED equivalent required; Associate's or Bachelor's degree preferred - Must complete Revenue Cycle Orientation courses within 6 months of hire - Two years of related work experience preferred, preferably in healthcare or customer service environment utilizing the following skills : - Effectively communicating with individuals from varying socio-economic backgrounds and obtaining pertinent information - Familiarity with medical terminology - Ability to accurately verify demographic information and insurance benefits - Ability to effectively operate office equipment (i.e., fax machine) - Must have knowledge of computer programs such as Microsoft Word and Excel - Organizational and time management skills necessary to complete multiple tasks - Must be customer-service oriented and able to effectively communicate and build relationships with Team Members at all levels in the organization. - Professionalism in interpersonal verbal and written communication skills with colleagues, physicians and ancillary department personnel is required

Scheduling Responsibilities

Pre-Registration Responsibilities

Registration Responsibilities

Insurance Verification Responsibilities

Financial Counseling