Customer Success / Support

Job Description

Job Description

Who we are

Clearstream is a communication software for churches. Our web-based texting and email app is used by 8,000+ churches, including many of the largest in the U.S.

While our customer base is large, our team is small — 15 people currently. This means you will play a vital role. Our culture is genuinely friendly and fun, but also highly detail-oriented and hard-working. But we don't subscribe to the 'work until you drop' startup mentality. We strongly believe in work / life balance, and we only work 4-day workweeks all year.

You can learn more about our team and values here : https : / / clearstream.io / about -clearstream

Job Details

We consider customer support to be part of our product and a central part of what makes us who we are. It's not an afterthought, and it's the antithesis of most customer support teams (no offense). Extremely knowledgeable, very short wait times (2 minutes), no chatbots, no up-selling, no red tape. We don't just "solve tickets", and we are not a call center. We're real people who love helping churches. Our customers know and trust our team, and we have a great reputation in the church space.

• This is a full-time position (4 days / week)
• Starting salary - $60,000 / yr
• 99% company-paid high-quality, premium healthcare coverage through Blue Cross Blue Shield, and 75% company-paid coverage for all dependents
• 100% company-paid vision, dental, and life insurance
• 5% matching 401(k)
• Gym and phone stipend
• Annual Christmas bonus
• Annual performance review with a salary raise
• Start date - December / January
• Where you'll work - Our downtown Pensacola, Florida office, 3 days / week, with the option to work from home 1 day / week.
• How much you'll work - 4 days / week (8 am-5 pm with a 45 min-1 hr lunch break). Our support team also works 1 weekend a month, which equates to roughly 5 hours of work on a typical weekend. When you work a weekend, you get to take additional time off the following week.
• You must include a 1-2 minute video with your application, explaining why you would be a good fit. Applications that do not include a video will not be considered.

What Success Looks Like For This Role

Requirements

50 wpm.

The Application Process