Payments manager

Full-time

• Remote

Global SaaS | Subscription Continuity | Revenue Optimization | Billing Strategy | Stripe & PayPal | Chargeback management

Our client is a digital product company that has been successfully operating since 2014. With a team of 100+ professionals, they develop and scale high-traffic SaaS products focused on the U.S. market. Their portfolio is built on subscription-based models , emphasizing trial-to-paid conversions and auto-renewals , supported by a centralized payments stack (Stripe, PayPal, and others).

They are currently looking for a Payments Manager to help drive the evolution of their global payments infrastructure across multiple high-volume digital subscription products. This is a hands-on and strategic role focused on optimizing revenue performance, improving billing flows, and managing key partner relationships - all within a fast-paced, performance-driven environment.

Key Responsibilities

Support the implementation of a cohesive payments strategy designed to improve conversion, retention, and billing performance. Collaborate with cross-functional teams to ensure seamless payment experiences aligned with product goals and regulatory standards.

Manage recurring billing operations, including renewal logic, cascading retries, dunning flows, and charge orchestration. Leverage data and experimentation to reduce involuntary churn, boost recovery rates, and increase customer lifetime value.

Monitor chargeback ratios and dispute trends. Operate fraud prevention tools (e.g., Stripe Radar, Sift, Verifi, Ethoca) to minimize risk exposure and maximize recovery success. Contribute to the continuous development of fraud detection and dispute-handling processes.

Track authorization and recovery rates across processors, user cohorts, and regions. Identify decline patterns and collaborate with partners and internal teams to optimize success rates and reduce lost revenue.

Act as the primary point of contact for day-to-day processor interactions (Stripe, PayPal, etc.). Manage escalations, monitor account health, and coordinate improvements in processor configuration and routing.

Work closely with legal, compliance, and product teams to ensure all payment flows meet PCI-DSS, PSD2 / SCA, FTC, and Visa / Mastercard standards. Uphold best practices in billing continuity and renewal transparency

Maintain dashboards and reports on key billing KPIs, including authorization rates, retry success, dispute ratios, churn, and recovery performance. Proactively identify issues, support root-cause analysis, and drive continuous improvement.

Collaborate with analysts and fraud operations specialists to execute initiatives, share insights, and uphold operational excellence. Support the Head of Payments in achieving department goals and scaling best practices.

Ideal Candidate Profile

Nice to Have

Compensation & Terms