Senior Product Owner with Customer Service and Acqueon-Dialer campaign management experience

Job Description

Perficient is a global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.

Perficient has a career opportunity for a Senior Product Owner with Customer Service and Acqueon-dialer campaign management experience to join our Commerce Consulting Business Unit located in the United States. This role is primarily office-based at a local Perficient location, with travel and on-site client engagements expected as needed.

Job Overview :

The Senior Product Owner will lead initiatives independently, collaborate effectively within an Agile Scrum team, and drive cross-functional alignment to ensure the seamless execution of dialer campaigns with focus on leading client interactions with Product Managers and business stakeholders, understanding both client business requirements as well as end-user functional requirements, and may manage multiple product owners that have delivery targeted towards a single product or solution. In situations where a Product Owner is supporting multiple delivery streams, that person has sole responsibility and ownership of the product in its entirety.

About Us :

Our Commerce team drives innovation by building digital commerce solutions with our client partners. Utilizing modern platforms like Kibo Order Management, IBM Order Management and home-grown solutions, we create order experiences for internal and external stakeholders using business process modeling tools, with a focus on store fulfillment and order operations use-cases. With a clear focus on results and growth, our team is committed to doubling our global presence while delivering meaningful outcomes for renowned clients. We also embed AI into our solutions to enable smarter features, automate complex workflows, and deliver intuitive, data-driven user experiences.

Perficient is always looking for the best and brightest talent and we need you! We're a quickly growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

RESPONSIBILITIES

• Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance.
• Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements.
• Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog.
• Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals.
• Conduct and oversee UAT sessions with business partners to validate new functionality.
• Provide production support for incident resolution and defect management.
• Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders.
• Leverage data to tell a clear, compelling story and support informed decision-making.

QUALIFICATIONS

Nice to have skills :

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations : Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Applications will be accepted until the position is filled or the posting is removed.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $64,974 to $149,880. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.

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ABOUT US

Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.