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IT Help Desk

IT Help Desk

Xtreme CareBayside, NY, USA
16 days ago
Job type
  • Full-time
  • Quick Apply
Job description

POSITION SUMMARY :

We are seeking a motivated and technically proficient IT Help Desk Associate to join our dynamic IT team. This role offers a unique opportunity to gain hands-on experience across various IT functions, including telecom, hardware, networking, and system administration. The ideal candidate will be a strong communicator with a passion for problem-solving and delivering exceptional customer service. Occasional travel to other office locations may be required.

KEY RESPONSIBILITIES :

  • Respond to incoming help desk requests via phone, email, and ticketing system, ensuring timely and courteous resolution of end-user issues.
  • Develop and enforce procedures for handling and escalating requests.
  • Monitor and verify the effectiveness of issue resolutions.
  • Analyze help desk trends and performance to identify recurring issues and recommend improvements.
  • Recommend and implement system reconfigurations based on support trends.
  • Develop and deliver end-user training programs to enhance computer literacy and self-sufficiency.
  • Create and maintain user documentation, including help sheets, guides, and FAQs.
  • Research emerging technologies and support procurement and implementation efforts.
  • Coordinate with vendors for system installations and resolve adaptation issues.
  • Perform hands-on technical support, including software / hardware installation, system configuration, and file backup.
  • Other duties as assigned

SKILLS & QUALIFICATIONS :

  • Must have exceptional communication, organization, and time management skills
  • IT infrastructure technologies, including server, desktop, storage, data center, networking
  • Strong technical proficiency with computer systems and IT support tools.
  • Excellent interpersonal, written, and verbal communication skills.
  • Proven ability to manage performance and build strong working relationships.
  • Strong analytical and problem-solving skills with keen attention to detail.
  • Ability to prioritize and manage tasks in a fast-paced, high-pressure environment.
  • Customer-focused mindset with a commitment to service excellence.
  • Comfortable working both independently and collaboratively in a team setting.
  • Ability to explain technical concepts in user-friendly language.
  • Must have reliable transportation

    • EDUCATION & EXPERIENCE :

  • Bachelor's degree in a related field with at least 2 years of relevant experience,

    • OR

  • 4 years of experience in a related IT support role.

    • PHYSICAL REQUIREMENTS :

  • P rolonged periods of sitting at a desk and working on a computer.
  • Must be able to carry, lift, push, or pull at least 20lbs
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    It Help Desk • Bayside, NY, USA