Front Office Desk Clerk (Full-time)

Job Description

Job Description

Description : ABOUT CHETOLA RESORT

For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.

THE ROLE

Chetola Resort is seeking a personable, dependable, and detail-oriented full-time Front Desk Clerk to join our Front Office team. We are hiring for full-time positions (30+ hours per week) . As the face of the resort for arriving and departing guests, this position plays a crucial role in shaping first and last impressions. The ideal candidate thrives in a guest-focused environment, maintains a calm and courteous demeanor under pressure, and brings a genuine enthusiasm for hospitality to every interaction. Weekend availability is required, and holiday availability is preferred.

WHAT YOU’LL DO

Guest Services & Front Desk Operations

• Greet guests with warmth and professionalism upon arrival and departure.
• Perform check-in and check-out procedures efficiently using the property management system.
• Provide accurate information about resort amenities, dining options, and local attractions.
• Answer phone calls promptly and respond to guest inquiries, requests, and reservations.
• Handle guest concerns or issues with empathy and urgency, escalating to supervisors when needed.
• Maintain accurate records of room availability, rates, and bookings.

Administrative & Support Duties

Requirements : ABOUT YOU

REQUIREMENTS

WHY CHETOLA

Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.