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Docucare Associate - Arlington, TX

Docucare Associate - Arlington, TX

Texas StaffingArlington, TX, US
15 hours ago
Job type
  • Full-time
Job description

Docucare Associate - Arlington, TX

Responsible for the operational, on-site delivery of outsourcing / facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets. This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following :

  • Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction.
  • Supporting the achievement of productivity improvements.
  • Contributing to service transformation and business growth and further profitable service revenue.

Primary responsibilities include :

  • Carrying out preventative maintenance checks, first level repair and escalating in accordance with agreed procedures for next level maintenance and technical support.
  • Traveling to different client locations.
  • Promoting knowledge sharing and acting as a mentor / coach.
  • Educating and training client groups on equipment usage and functions.
  • Maintaining clean and tidy devices and safe work environment.
  • Logging of all activities including on-site parts inventory and replenishment of consumables.
  • Ensuring SLA is achieved, and customer requirements are met and exceeded.
  • Committing to maintaining skill set through personal development and training.

    • Skills and qualifications :

  • Provide excellent customer service, anticipating the needs of the customer to align with Xerox's business mission / objective.
  • Able to communicate in English and Spanish.
  • Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer.
  • Functional knowledge of a PC, including Excel, Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
  • Identifies problems in straightforward situations and makes sound decisions using standard procedures.
  • Eager to learn technologies surrounding print production and finishing equipment.
  • Must be able to stand for long periods of time, walk, bend, and reach.

    • It is important that our Docucare Associate does these four things well :

  • Excelling in customer-facing service delivery role.
  • Maintaining intermediate knowledge of all Xerox equipment and client IT environment.
  • Demonstrates a proactive approach to work with initiative and drive.
  • Exhibits good technical and / or electrical aptitude.

    • Additional benefits :

  • Full medical / dental / vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Paid time off, plus holidays and personal days.
  • Substantial growth opportunities for future career development within a supportive and collaborative company culture.

    • Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion : https : / / www.xerox.com / en-us / jobs / diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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    Docucare Associate • Arlington, TX, US