Director Of Operations - Fractional

AKB Law needs an experienced operator who can parachute in, create order from chaos, and build the systems that allow us to scale double our revenue.

This is a 6-9 month engagement to:

• Install metrics and accountability systems
• Train the team to operate without constant founder involvement
• Identify and fix the biggest operational bottlenecks
• Potentially transition to full-time Director of Operations (if that's a fit for both parties)

However, if both parties agree, this role can convert to full-time Director of Operations at month 6-9 with:

• Base salary: $75,000-$95,000
• Performance bonus structure
• Full benefits package

$40 - $55 hourly

WHAT YOU'LL DO (20 Hours/Week)

Core Responsibilities:

Weeks 1-4: Assessment & Quick Wins

• Audit current operations, team structure, and metrics (or lack thereof)
• Interview the founder and team to identify bottlenecks
• Implement immediate improvements (low-hanging fruit that creates time/clarity)
• Set up a basic revenue tracking dashboard
• Document current processes (even if they're broken)

Deliverable: Assessment report with top 5 priorities and 90-day roadmap

Months 2-3: Install Accountability Systems

• Launch weekly metrics review with founder (Mondays, 30 min)
• Implement weekly leadership team meeting (you run it)
• Create a case tracking system (pipeline, velocity, settlement values)
• Build a hiring pipeline for the next key role (likely Senior Attorney)
• Train the team on new processes and hold them to it

Deliverable: Metrics dashboard live, weekly meetings running, at least 1 new SOP implemented

Months 4-6: Build for Scale

• Refine the case intake and qualification process
• Improve settlement velocity (identify delays, create playbooks)
• Hire and onboard at least 1 new team member
• Document all core processes (intake → case management → settlement → close)
• Prepare for full-time ops hire (could be you or someone else)

Deliverable: Firm operating with clear metrics, documented processes, founder spending <30% time on case work

Months 7-9: Transition

• Either convert to a full-time Director of Operations OR
• Hire and train your replacement (full-time Director of Ops)
• Hand off all systems and processes
• Exit with firm operating independently

Deliverable: Full handoff documentation, firm ready to scale to $3M+

Your Weekly Schedule (20 Hours)

Mondays (3 hours):

• Review metrics from the previous week
• 30-minute check-in with the founder
• Leadership team meeting (1 hour)
• Identify the top 3 priorities for the week

Tuesdays-Thursdays (4-5 hours/day):

• Project work (process documentation, system implementation, hiring)
• Team check-ins and accountability conversations
• Problem-solving and firefighting as needed

Fridays (2 hours):

• Week-in-review: what got done, what didn't, why
• Prep for next week

Asynchronous:

• Available via Slack/email for urgent issues (1-2 hour response time during business hours)
• Monthly strategy session with founder (90 minutes)

Required:

• 7+ years operations/management experience (law firm or professional services strongly preferred)
• You've done this before—you know what good operations look like
• Comfortable working independently with minimal direction
• Strong project management and communication skills
• Experience building systems from scratch (not just maintaining existing ones)
• Can work remotely but travel to Indianapolis monthly (or as needed)

Ideal Background:

• Former law firm COO/Director of Ops who now does fractional work
• Legal operations consultant with employment law experience
• Business operations expert who's scaled multiple small businesses
• EOS Implementer or similar framework experience

You're a Fit If:

• You can diagnose problems fast and implement solutions faster
• You're comfortable being the "bad guy" when accountability is needed
• You don't need credit—you care about results
• You can context-switch between strategic thinking and execution
• You've built operations playbooks and know what works (and what doesn't)

Amber K. Boyd Attorney at Law is a boutique law firm that represents clients in employment and probate matters. Our team is dedicated to providing high-quality legal services and achieving the best outcomes for clients. We foster a collaborative work environment where every team member's skills and expertise are valued and nurtured.