Key Account Manager

Job Description

Job Description

Salary :

Pianos Digital Experience Cloud empowers organizations to understand and influence customer behavior. By unifying customer data, analyzing behavior metrics, and creating personalized customer journeys, Piano helps brands launch campaigns and products faster, strengthen customer engagement and drive personalization at scale from a single platform. Headquartered in Amsterdam with offices across the Americas, Europe, and Asia Pacific, Piano serves a global client base, including Air France, the BBC, Kirin Holdings, Jaguar Land Rover, LinkedIn, The Wall Street Journal, and more. Piano has been recognized as one of the fastest-growing, most innovative technology companies in the world by World Economic Forum, Red Herring, Inc., and Deloitte. For more information, visitpiano.io.

PositionOverview

The successful candidate will deliver value to a portfolio of clients in predominantly the UK region by providing day-to-day support to increase customer satisfaction and loyalty by optimizing and maximizing the use of our solutions. Responsibilities include :

• Operate as the lead point of contact for assigned client accounts acquire a strong knowledge of the clients within your portfolio and define the best way to service their needs;
• Build strong and long-lasting client relationships as their trusted contact translating to retention and revenue growth;
• Identify and understand customer needs, while having a deep understanding of Pianos own business goals;
• Maximizeongoingvalueforclients,deepeningrelationships,whilealsodrivingrevenuegrowthandprofitabilityforthebusiness ;
• Detect, negotiate and close up-selling, renewals and business opportunities. Lead and support cross-sell efforts;
• Presentinclientmeetings,includingsteeringcommittees,todelivercompanyupdates,featurereleases,andideatemethodsforthecustomertomakethebestuseofoursolution ;
• Monitor client performance on the platform to identify new business opportunities that result in ongoing value delivery, and identification of expansion opportunities;
• Serve as a secondary contact for inquiries and bug fix requests, collaborating with the technical engineering team and Client Success Management team to deliver solutions (primary contact is our Support team);
• Managehighimpactrequestsorescalationstocompletion ; ensuretimelydeliveryofservice ;
• Communicatewithinandacrossfunctionsinternally,reportingontheprogressofinitiativesandclientactivitieswithafocusonidentifyingproductdevelopmentand / orotheropportunities ;
• Manage and update the CS CRM to ensure timely and proper data capture for company visibility, tools alignment and proactive account management;

Wearelookingforcandidatestomeetthefollowingrequirements :

PerksatPiano

Applicants for this position should have authorization to work in this jurisdiction without sponsorship from the Company.

This Key Account Manager job description is intended to outline the general nature and level of work expected. Specific responsibilities may vary based on the needs of the organization and the evolution of the role. Successful candidates will demonstrate a strategic mindset, exceptional interpersonal skills, and a commitment to delivering superior client experiences.