Heavy Duty Specialist

NAPA is a Parts Store and So much more! We are excited to offer this unique NAPA opportunity in our Integrated Business Solutions (IBS) Division - A NAPA Parts Store where you’d least expect it! Did you know that some of NAPA’s biggest customers are Airlines, City & Government facilities and public schools? NAPA supplies many parts to these places that keep them moving and because we have been so successful at it, we are looking to grow this division even more! We already said that we are “so much more” and to prove it, we are looking for a special Talent to join our Integrated Business Solutions (IBS) Division as a Heavy Duty Parts Inventory Specialist.

What is NAPA Integrated Business Solutions (IBS):

We manage Parts so businesses don’t have to! The NAPA Integrated Business Solutions (IBS) program is a partnership with any company that needs on-site assistance running a highly efficient parts department within their business. In other words, “a Store inside a Store/Company” We partner with some exciting places: ground support maintenance stations for major airlines, government vehicle maintenance stations, utility companies, construction companies, car dealerships and more. NAPA provides parts management, supply chain expertise, fantastic customer care, that serve our customer’s efficiencies and bottom line when we step in to manage their parts departments. Check out this video to learn more about the dynamic division of NAPA IBS

The Role:

The Heavy Duty Parts Inventory Specialist will play a critical role in our partnership with one of four focus areas: Government, Transportation, Commercial, Dealership.This person will provide vendor managed inventory system expertise, procurement, and inventory, while managing people and processes. We are looking for someone who knows parts and is passionate about providing non-stop customer service in this extremely important partnership. Keeping equipment running is a major part of these companies bottom line, so we need a high energy person who will be able to not only nurture this vendor relationship, but also keep everything running smoothly and ensure that they have the right parts to the right place at the right time…on time!

This is the perfect opportunity for you if:

• You have experience in automotive parts (we really need you to have this), supply chain, parts procurement, and or logistics. Demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, heavy duty and/or fleet establishment.
• You are focused on Customer Satisfaction, Operational Excellence, and being a part of a high energy and performing team
• Are comfortable with working in a Fleet shop environment
• You have a background in automotive aftermarket, dealerships, parts, light/heavy duty equipment, diesel trucks, buses, ground support equipment
• You enjoy representing a dynamic and respected brand along with going out of your way to provide tremendous customer service!
• You love building and sustaining relationships with your team and outside vendors
• You enjoy coming up with better processes and being looked at for the go to person for answers to customer’s questions.

What you’ll be doing:

• Managing parts and inventory for one of our NAPA customers/partners in Aviation (ground support equipment), transportation, dealerships & auto repair, commercial, city and government vehicles and school districts (buses).
• Providing an outstanding and a very high level of customer service with our partner and customer
• Works in unison with the IBS Site Manager and team ensuring all daily/weekly/monthly reconciliation items are handled per policy and procedure guide
• Addressing customer sales/service questions and problems quickly
• Shifting into a high gear and bringing a high energy to our NAPA parts counter at our IBS location
• Helping team members when working with customers or finding auto parts
• Navigating computer and paper catalog systems
• Working towards continuous improvement with our on-site parts store relationship - processes and procedures
• Lifting merchandise up to 60 lbs.
• Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people

What you’ll need:

• Background in Automotive Parts/Repair
• Passion for customer care, relationship management, and going out of your way to take care of customers
• Automotive Aftermarket/Parts/Light & Heavy Duty/Diesel/Aftermarket
• Experience with inventory protection, asset management and cataloging
• Demonstrated leadership in the automotive after-market service industry, fleet services, government contracts, dealerships, or retail establishments
• Possess personal drive, self-motivation and ability to not only identify issues, but finding immediate solutions for customer
• Capable of operating point-of-sale system, cataloging and customer fleet management software
• Possess analytical/problem solving skills and a non-stop drive for solving customer issues and coming up with solutions
• Thrive in a super-fast paced environment
• Welcome “being the go-to person”!
• High School Diploma, GED
• Flexibility in schedule including evenings, weekends and holidays
• Valid Driver’s License

And if you have this, even better (not a deal breaker if you don’t):

• Background in Aviation and/or Ground Support Equipment, Heavy Duty/Diesel
• Technical school, and/or college degree a plus
• Parts procurement, Supply Chain & Logistics
• ASE Certification(s)

What’s in it for you:

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a “family” feel
• A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team

Day in the Life:

If this job sounds like a fit, please check out our NAPA IBS Career page to learn more from our IBS employees. . We want you to have all the information that you need to make sure that this is a fit for you! Our hopes are that the videos and stories you read either excite you to apply or maybe not so much – Either way we appreciate you stopping by today!