Studio Manager - MOOV - Los Angeles

Studio Manager

Join our team as a Studio Manager at MOOV Health & Wellness, where we are focused on outpacing aging through a physician-guided, personalized approach to wellness. In this role, you will assess, plan, implement, evaluate, and interact with patients to provide and coordinate healthcare services and elevate patient experience. If you're passionate about wellness and want to make a meaningful impact on people's lives, we'd love for you to join our team.

The Opportunity

Serve as the site operations business partner to the Medical Director in a collaborative dyad model.

Oversee daily operations of the health and wellness studio, ensuring smooth and efficient functioning.

Manage scheduling and staffing to ensure appropriate coverage and optimal use of resources.

Maintain a clean, safe, and welcoming environment for clients and staff.

Develop, implement, and enforce policies and procedures to ensure compliance with health and safety regulations.

Coordinate and manage class schedules, workshops, and special events.

Monitor inventory levels of equipment, supplies, and retail products, and place orders as needed.

Manage vendor relationships and negotiate contracts for services and supplies in coordination with the Procurement Team.

Conduct regular inspections and maintenance of equipment to ensure proper functioning.

Handle customer inquiries, feedback, and complaints in a timely and professional manner.

Collaborate with the marketing team to develop and implement promotional activities and campaigns.

Communicate and report updates and financial review to the senior management and investment teams.

Analyze studio performance metrics and implement strategies to optimize efficiency and profitability.

Prepare and manage budgets, monitor expenses, and generate financial reports.

Train and supervise studio staff, providing guidance, coaching, and performance evaluations.

Foster a positive and collaborative work environment, promoting teamwork and staff morale.

Stay updated on industry trends, emerging practices, and new developments in health and wellness.

Participate in professional development activities to enhance knowledge and skills in studio management.

Collaborate with the studio team and external partners to ensure seamless integration of services.

Maintain accurate records and documentation related to studio operations.

Manage studio team providing leadership, guidance, and support in collaboration with the Medical Director.

In coordination with the Recruiting and Onboarding team, recruit, hire, and onboard new staff members, ensuring a strong and qualified team.

Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional growth.

Develop and implement training programs to enhance staff skills, knowledge, and customer service abilities.

Foster a positive and inclusive work environment, promoting teamwork, collaboration, and staff morale.

Delegate tasks and responsibilities effectively, ensuring efficient workflow and optimal use of resources.

Schedule and coordinate staff shifts, ensuring appropriate coverage and adherence to studio policies.

Address and resolve any conflicts or issues among staff members in a timely and effective manner.

Provide ongoing coaching and mentorship to support staff development and career progression.

Stay updated on industry trends and best practices, sharing relevant knowledge and insights with the team to foster an inclusive and educational environment.

Support staff in maintaining professional certifications and licensures, providing resources and encouragement for continued education.

Foster a culture of continuous learning and improvement, encouraging staff to stay up to date with industry advancements.

Promote a customer-centric approach among staff, emphasizing the importance of exceptional customer service and personalized care.

Collaborate with staff to develop and implement strategies to enhance customer experience and satisfaction.

Monitor staff performance and customer feedback to identify areas for improvement and implement necessary changes.

Organize team-building activities and staff engagement initiatives to promote a positive and cohesive work environment.

Serve as a role model for staff, exemplifying professionalism, integrity, and a commitment to health and wellness.

Empower and bolster the team to support the needs of the studio to the best of their personal abilities.

Maintain an ownership mentality that translates to a unified mission, vision, and execution amongst team members.

Lead, motivate, and inspire studio team to deliver exceptional customer experiences.

Anticipate, identify, and ensure client needs are being met in a friendly and professional manner.

Develop and implement customer service standards, policies, and procedures to ensure consistent and outstanding service.

Foster a customer-centric culture by emphasizing the importance of personalized care and attention to customer needs.

Train and mentor staff on effective customer service techniques, operating procedures, communication skills, and conflict resolution.

Monitor and evaluate customer feedback and satisfaction levels to identify areas for improvement and implement necessary changes.

Collaborate with cross-functional teams to enhance the customer journey and ensure seamless integration of services.

Develop and maintain relationships with customers and customer partners, providing personalized support and addressing any concerns or issues.

Stay current with industry trends and best practices related to customer experience in the health and wellness field.

Implement customer feedback mechanisms, such as surveys or focus groups, to gather insights and drive continuous improvement.

Utilize customer data and analytics to identify trends, preferences, and opportunities for enhancing the customer experience.

Collaborate with marketing and sales teams to develop customer-centric strategies and initiatives that drive loyalty and retention.

Collaborate with Clinical teams to ensure quality and standards of practice are met to meet customer expectations.

Act as a customer advocate within the organization, representing their interests and needs in decision-making processes.

Continuously strive to exceed customer expectations by implementing innovative approaches to enhance their overall experience.

Maintain a positive and welcoming environment for customers, ensuring cleanliness, comfort, and accessibility within the studio.

Handle customer escalations and resolve issues promptly and effectively, ensuring customer satisfaction and retention.

Conduct regular staff meetings and training sessions to reinforce the importance of customer experience and share best practices.

Monitor industry competitors and benchmark against customer experience standards to ensure the studio remains at the forefront of excellence.

Required Experience and Competencies

High School diploma or GED required.

Three (3) years of experience in management required.

Three (3) years in retail, med spa, healthcare, or hospitality operations required.

Bachelor's Degree in a relevant field of study preferred.

Experience in healthcare startups preferred.

1-2 years of nursing experience in an urgent care, primary care or medical / health spa setting preferred.

Excellent verbal and written communication skills.

Competency in contract and vendor agreement negotiation.

Organized, accountable, and able to self-manage workload with respect to key priorities.

Produces consistent results and meets business goals.

High say : do ratio.

Works well within teams and individually.

Ability to influence, persuade, and win others over to achieve business goals.

Operates with integrity, honesty, and transparency.

Strong knowledge of health and wellness industry trends, practices, and standards.

Excellent leadership and managerial skills, with the ability to motivate and inspire a team.

Proficiency in managing daily studio operations, including scheduling, staffing, and resource allocation.

Strong customer service orientation, with the ability to deliver exceptional experiences and build client relationships.

Solid understanding of business principles, including budgeting, financial management, and profitability analysis.

Ability to develop and implement training programs to enhance staff skills and customer service capabilities.

Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Problem-solving and decision-making skills to address challenges and make informed business decisions.

Knowledge of health and safety regulations, ensuring compliance and creating a safe environment for clients and staff.

Ability to adapt to change, embrace innovation, and implement new strategies to enhance studio performance.

Strong interpersonal skills, with the ability to build and maintain positive relationships with staff, clients, and stakeholders.

Attention to detail and ability to maintain accurate records and documentation.

Self-motivated and proactive, with the ability to work independently and as part of a team.

Flexibility and adaptability to work in a dynamic and fast-paced environment.

Commitment to personal and professional growth, staying updated on industry advancements and best practices.

Emotional