Customer Service Representative

Bocar US is seeking an experienced Customer Service Representative to join our dynamic team in Huntsville, AL. The Customer Service Specialist will provide exceptional customer service by ensuring timely and accurate movement of product and providing superior support and solutions to our customers.

Key Responsibilities

• Act as a first point of contact : create and reply to emails and answer phone calls.
• Directly communicate with customers
• Provide support to customers for product related inquiries
• Review and process work orders troubleshoot orders and resolve discrepancies received from customers.
• Coordinate workload allocation among warehouse workers, material handlers and drivers
• Actively engage in continuous improvement programs
• Process and respond to customer inquiries, deductions, requirements, complaints and other needs in the most expeditious and courteous manner.
• Manage workflow by assisting with the coordination of warehouse duties, including managing inventory, creating
• packaging slips and reports and fulfilling customers orders.
• Perform any other responsibilities as assigned.

Qualifications

Desired Skills

Preference may be given to

What We Offer

At Bocar US, we recognize that our employees are the foundation of our success. We offer a comprehensive and competitive benefits package for you and your family, including :

About Bocar US

Bocar US is part of the Bocar Group , a global leader in precision manufacturing for the automotive industry. We specialize in high-quality aluminum components that support some of the world’s top automotive brands. Our Huntsville, AL facility represents our commitment to advanced manufacturing, innovation, and sustainable growth in the U.S. market. At Bocar, we take pride in building strong teams and offering long-term career opportunities where your skills and contributions are valued.