Professional Collection Specialist

Job Description

Job Description

Finance System, Inc. Seeks Motivated and Persuasive Communication Professionals

No experience necessary. We are willing to train the right candidates. We are looking for candidates that will bring their “A” game every day and take initiative by taking a problem and turning it into an opportunity.

SUMMARY :   This position is primarily responsible for contacting consumers from our call center in an assigned work list and via a predictive dialing system to resolve accounts and secure payment plans where applicable.  Customer Service is a top priority.

DUTIES AND RESPONSIBILITIES :

• Communicates with consumers via phone and maintains compliance standards through proper documentation, status update, queue, and telephone manner.
• Follows all FDCPA, FCCPA, FCRA, and HIPAA internal policies and procedures.
• Follows the ACA Code of Ethics.
• Confers with consumer / patient by telephone and chat and seeks to determine reason for overdue payment.
• Demonstrates basic compliant negotiation skills to resolve accounts accurately which may include reviewing the explanation of benefits, previous billing statements, and basic date of service information with the consumer / patient.
• Gathers all required pertinent insurance information where insurance has not billed or there is missing information.
• Initiates complete and clear requests to specific departments as needed for insurance filing and follow-up, compliance, accounting, workers compensation, dispute handling, and attorney and estate representation.
• Initiates follow-up on broken promises.
• Receives payments and accurately processes payment plans and settlements.
• Follows client work plan specific instructions.
• Escalate supervisor and complaint calls to ensure high level of service is provided to the consumer.
• Requests necessary notices to expedite account resolution.
• Follows all client required expectations in the client work plan regarding how accounts are managed.
• Attends on-site training courses as assigned for initial and ongoing training.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES :

QUALIFICATIONS :

COMPETENCIES :

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

The company will provide excellent training and support to ensure success.

Salary Description :

Pay : $15.00 per Hour / Plus Bonus Structure for Hitting Goals

Benefits :

Schedule :

Supplemental pay types :

Ability to commute / relocate :

Experience :

Work Location : One location

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