Experience Director (coming soon!)

Experience Director (coming soon!)

IMPT + PLEASE READ : We are preparing to expand our footprint in Chicago! If this job excites you and you meet the qualifications, wed love to meet you, so please apply. In the next few weeks, you can expect us to review your application and reach out to you with more specific details about the location and role. We will also confirm your continued interest before initiating our interview process.

Salary : $100k + up to $4k annual bonus for top performance. With top performance, you are also eligible to become a shareholder in our company which means you'll earn equity.

Benefits : FREE employee-only medical coverage under one of our plans. FREE short-term disability (STD) and FREE life insurance coverage. Plus, a 4% employer match with our 401(k). Other incredible benefits HERE.

Location : Chicago - at one of the coolest buildings in the city! We will share the location as soon as we can.

Work Hours : Monday-Friday from 8 : 00am-5 : 00pm with some flexibility for events that may extend into the evening.

Your Mission :

Your mission is to lead placemaking, events, meetings, and conferences within one of Chicagos most exciting workplace destinations - all designed to foster a sense of community within the building and to pull the public into it for exciting events.

You'll manage a Meetings & Events Manager who will manage those onsite operations, and you will serve as a trusted partner to tenants, property management, and building ownership. With every moment you curate, you help redefine what it feels like to come to the office.

The Legacy Youll Leave :

As a result of your time in this role, your buildings vibe and amenities became the heartbeat of the building. You inspired tenants to engage more deeply with their workplace, making coming to the office feel intentional, energizing, and personal. You helped your tenants discover they could thrive at work.

Your programming brought purpose to the calendar, your hospitality elevated every interaction, and your partnerships brought the best of Chicago into the building. You built lasting relationships across all the various stakeholder groups you partnered with, and you were a true reason they continued to work with Playbook .

What You're Responsible For :

• High-Performing Amenity Programs : Operate and optimize the building's amenities, including meeting and event space, conferencing, and a game room. Ensure seamless daily execution, driving growth in both utilization and monthly revenue performance.
• Engaging, Brand-Aligned Programming : Curate and execute monthly tenant events that drive connection and community. Maintain high attendance and satisfaction while managing your programming budget with precision and efficiency.
• Trusted Client and Tenant Relationships : Build strong relationships with property management, leasing, ownership, and the tenants you see every day. Proactively gather feedback, generate tailored recommendations, and deliver monthly reports that demonstrate impact.
• Effective Communication and Marketing : Implement tenant-facing communication strategies, including newsletters, signage, and digital campaigns, that drive awareness, participation, and revenue. Engage the surrounding community with the building through public outreach and activations.
• Strategic Partnerships : Establish and manage relationships with local vendor partners to enhance event offerings and the tenant experience while supporting and pulling in the community surrounding your building.

Who You Are - Baseline Expectations :

Who You Are - Core Competencies :

Our Core Values :

Playbook' s culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.

Our Commitment To You :

Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!

A Quick Note About Salaries :

We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since were a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.

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