Senior User Experience Designer Job at Aboutschwab in Littleton

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Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

We Believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

We are seeking a Senior User Experience Designer (individual contributor) to help us create a simple to use modern wealth management rep platform that enables world-class efficiency and highly personalized experiences for our Sales, Service, and Advice representatives.

You will be responsible for 1) translating strategic insights into actionable experience concepts by defining the structure, flow, and content of the solution and 2) visualizing design ideas through interactive prototypes that communicate the intended user experience to help align teams, gather feedback and guide development. You will strategically connect the dots across complex use-cases that touch multiple personas and applications, creating a consistent, intuitive, and performant rep desktop. To achieve this, you will facilitate alignment and decision-making across business stakeholders, product owners, and technology partners, requiring excellent relationship management and executive presence.

What You Are Good At

Design Consulting

Facilitate collaborative design sessions including sketching and ideation

Lead design reviews and drive decisions

Create design solutions with a multi-faceted team, considering how digital, physical, and service channels work together

Represent the design team brand and deliver a consistent design process to partners

Understand that great designs are achieved iteratively

Visualize ideas in a clear form (sketch, diagram, wireframe, or prototype) and provide appropriate level documentation

Design Management

Set expectations with the project team and prioritize activities

Create and maintain design schedules

Communicate status and agreements with project team

Review work with UX managers, keeping them updated on project status and escalating items appropriately

Design Expertise and Execution

Take a systematic approach to designing interfaces, ensuring consistency across experiences

Conduct the primary design activities, create deliverables, and conduct QA at an expert level

Participate and support research efforts

Commit to improving our process and methods with an emphasis on both effectiveness and efficiency

Teamwork, Collaboration and Engagement

Collaborate with Product Owners, Solution Architects, and other stakeholders to craft solutions that meet business objectives and user needs

Strategically listen to feedback and help guide the delivery

Evolving design mindset that is not rigidly fixed when presented with new information

Passionate about team, our mission and the needs of our partners and users

Enthusiastic about solving complex problems

What you have

Required Qualifications

More than 5 years of design experience on digital products and in a financial services environment with in-depth understanding of the Salesforce ecosystem, technology applications, business architecture, client and representative experience, and project management

Bachelor's or Master's Degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience

Background in Enterprise Environments, Business and IT Strategy, Agile, Lean, Process Design, Program Management, Customer Relationship Management processes and technologies

Outstanding verbal and written communication skills with demonstrated ability to communicate effectively with all levels of the organization

Demonstrated ability to communicate design rationale that connects user needs, business objectives, and technical feasibility

Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic

Self-starter with outstanding organizational skills

Ability to track and manage multiple projects

Good understanding and / or experience with financial services regulations

Preferred Qualifications

Knowledge of Schwab products, services and support systems

Knowledge of Agile methods and processes

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future :

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Seniority level Seniority level Mid-Senior level

Employment type Employment type Full-time

Job function Job function Design, Art / Creative, and Information Technology

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