CSC Customer Service Specialist - Onsite - Dispatch - Sun to Thu - 2p to 1030p
Baylor University Medical CenterDallas, TX, US30+ days ago
Job type
- Full-time
Job descriptionEligibility on day 1 for all benefits Dollar-for-dollar 401(k) match, up to 5% Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more Immediate access to time off benefits Utilizes telephony and software systems to identify and greet callers. Records requests and assigns work requests for all services helped by the CSC. Effectively handles and resolves challenging customer situations through appropriate communication methods. Promptly identifies and escalates challenging situations to appropriate leadership. Responds calmly and performs effectively during emergent and / or stressful situations. Monitors and responds to web and email requests in an efficient manner. Ability to evaluate and prioritize emergency calls. Successfully passes proficiency checklists for dispatch of all urgent requests. Performs all position-appropriate duties in a competent, professional, and courteous manner. Demonstrating commitment to customer service and working well in a team are basic requirements. Expectations describe "essential" functions only. Management can reassign duties and responsibilities to this position at any time. Excellent phone and customer service skills. Ability to read and write in the English language. Proficiency with the Microsoft Office Suite of software. Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications. Ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary. EDUCATION - H.S. Diploma / GED Equivalent EXPERIENCE - Less than 1 Year of Experience
Job Title
This is a 100% On site Role
Shift and Schedule : Sunday to Thursday - 2 : 00 pm to 10 : 30 pm
About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are :
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include :
At Baylor Scott & White Health, your well-being is our top priority.
Note : Benefits may vary based on position type and / or level
Job Summary
Serves as the critical point of contact for public and internal customers. Properly greets and records requests. Acts as the link between customers and hospital departments for problem resolution. Efficiently performs duties related to directory assistance, documentation, and dispatch of work requests using hospital-designated software.
Essential Functions of the Role
Key Success Factors
Belonging Statement
We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.
Qualifications
Create a job alert for this search
Dispatch Specialist • Dallas, TX, US
Related jobs
CW-Customer Service Specialist II : .The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.Under moderate superv...Show moreLast updated: 30+ days ago
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 30+ days ago We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 30+ days ago 
A company is looking for a Remote Customer Service Specialist.Key Responsibilities Responds to customer inquiries through various communication channels, providing accurate and timely information...Show moreLast updated: 30+ days ago Serves as the critical point of contact for public and internal customers.Properly greets and records requests.Acts as the link between customers and hospital departments for problem resolution.Eff...Show moreLast updated: 29 days ago A company is looking for a Healthcare Customer Service Representative.Key Responsibilities Make outbound calls to patients, members, and customers for appointment scheduling and healthcare assess...Show moreLast updated: 30+ days ago A company is looking for a Technical Support Specialist 2 to provide expert technical solutions and support for clinical chemistry testing platforms.
Key Responsibilities Provide direct support to...Show moreLast updated: 30+ days ago A company is looking for a Healthcare Customer Support Specialist to assist a leading health insurance customer.Key Responsibilities Operate on multiple computer applications to assist calls and ...Show moreLast updated: 30+ days ago A company is looking for a Specialist-Customer Service Senior.Key Responsibilities : Facilitate physician consultations, referrals, admissions, and appointments Manage patient transfer calls and ...Show moreLast updated: 30+ days ago A company is looking for a Contact Center QA Specialist who monitors and evaluates customer interactions to enhance service quality.
Key Responsibilities : Monitor calls, texts, and emails to provi...Show moreLast updated: 3 days ago A company is looking for an Azure App Modernization & DevOps Customer Engineer.Key Responsibilities Guide customers in designing and deploying modern application architectures on Azure Assist te...Show moreLast updated: 2 days ago A company is looking for a Healthcare Call Center Team Lead.Key Responsibilities Lead a team of 12-20 outbound call center agents to ensure exceptional service delivery Monitor performance metri...Show moreLast updated: 4 days ago 
Months Contract (with possible extension).Proficient in ALL phone and work request dispatch responsibilities.Assists with the workflow and assignments for patient transporters.Responsible for provi...Show moreLast updated: 4 days ago A company is looking for a Part Time Remote Customer Service Specialist.Key Responsibilities Navigate electronic health records to validate and document patient information while ensuring HIPAA c...Show moreLast updated: 8 hours ago A company is looking for a CRM Specialist to maintain, optimize, and advance their HubSpot CRM platform.Key Responsibilities Support ongoing data hygiene and monitor data accuracy across HubSpot ...Show moreLast updated: 3 days ago A company is looking for a Consumer Experience Specialist.Key Responsibilities Field and resolve inquiries via phone, chat, and other contact methods within the Consumer Experience Center Provid...Show moreLast updated: 26 days ago Serves as the critical point of contact for public and internal customers.Properly greets and records requests.Acts as the link between customers and hospital departments for problem resolution.Eff...Show moreLast updated: 30+ days ago 
Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Show moreLast updated: 12 days ago
Customer Service Specialist II
eTeam IncLewisville, Texas, United StatesFull-time
Quick Apply
- Promoted
Remote Customer Service
Professional Career SolutionsRockwall, TexasRemote
Full-time +1
- Promoted
Customer Service / Benefits Advisor (Work from home)
Professional Career SolutionsRockwall, TexasRemote
Full-time +1
- Promoted
Remote Medical Customer Service Specialist
VirtualVocationsDallas, Texas, United StatesRemote
Full-time
- Promoted
CSC Customer Service Specialist- Main Switchboard - Onsite
Baylor University Medical CenterDallas, TX, USFull-time
- Promoted
Healthcare Customer Service Representative
VirtualVocationsMesquite, Texas, United StatesFull-time
- Promoted
Technical Support Specialist II
VirtualVocationsGrand Prairie, Texas, United StatesFull-time
- Promoted
Healthcare Customer Support Specialist
VirtualVocationsMesquite, Texas, United StatesFull-time
- Promoted
Senior Customer Service Specialist
VirtualVocationsIrving, Texas, United StatesFull-time
- Promoted
Contact Center QA Specialist
VirtualVocationsPlano, Texas, United StatesFull-time
- Promoted
Azure DevOps Customer Engineer
VirtualVocationsCarrollton, Texas, United StatesFull-time
- Promoted
Healthcare Call Center Team Lead
VirtualVocationsPlano, Texas, United StatesFull-time
- Promoted
CSC Customer Service Spec
ProKatchers LLCDallas, TX, United StatesTemporary
- Promoted
- New!
Remote Customer Service Specialist
VirtualVocationsMesquite, Texas, United StatesRemote
Full-time
- Promoted
HubSpot CRM Specialist
VirtualVocationsCarrollton, Texas, United StatesFull-time
- Promoted
Consumer Experience Specialist
VirtualVocationsCarrollton, Texas, United StatesFull-time
- Promoted
CSC Customer Service Specialist - Monday to Friday - 9a to 6p
Baylor University Medical CenterDallas, TX, USFull-time
- Promoted
Tax Expert - Onsite
IntuitVenus, TX, United StatesFull-time