Licensed Practical Nurse, LPN - Primary Care Clinic

Medical Support Assistant

Provide medical support assistance for clinic patients following established standards and practices. Assist physician and other clinical staff with patient exams and procedures and provide healthcare support.

Greets and assists patients as needed. Assist in obtaining, organizing, and maintaining patient files. Assists nursing and office staff with answering / returning patient phone calls. Assist with administrative tasks as needed.

Responsibilities

Works in coordination with and as directed by Physician, Nurse or Office manager as various duties require.

Escort patients to exam room; take history and vital signs as indicated.

Prepare exam / treatment rooms with necessary instruments.

Instruct patient in collection of samples, testing, and procedures.

Schedule appointments, exams, surgeries and tests as needed.

Screen and respond to triage calls and ensure follow-up by nurse or physician.

Obtain and send medical reports and records from other healthcare providers as needed.

Sterilize equipment and instruments as used daily. Clean and stock rooms as scheduled or necessary.

Attend required clinical meetings.

Assists with obtaining prior authorizations for applicable procedures / tests and assists in completing FMLA and work release forms and other related forms.

Perform phlebotomy procedures (if any) as ordered, coordinates lab samples to applicable outside labs for processing and completes / assists in the "in office" lab processing / reporting. Complete all applicable online and other lab requisitions necessary to accompany blood to outside labs.

Administer injections, immunizations, medications, as directed by physicians.

Assist physicians and other clinical staff with patient exams, treatments and in-office procedures.

Assists physicians and other clinical staff with patient prescriptions.

Assists with disposing of medical waste appropriately.

Enter office orders / results and perform related support duties as assigned.

Maintain patient privacy in all matters including written medical records and computer records.

DCH Standards :

Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.

Performs compliance requirements as outlined in the Employee Handbook

Must adhere to the DCH Behavioral Standards including creating positive relationships with patients / families, coworkers, colleagues and with self.

Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.

Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.

Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

Requires use of electronic mail, time and attendance software, learning management software and intranet.

Must adhere to all DCH Health System policies and procedures.

All other duties as assigned.

Qualifications

1. Current Alabama LPN License required.

BLS (Basic Life Support) required

Prior experience in primary care clinic preferred

Ability to operate basic office equipment

Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

WORK CONTEXT

Communicate with different personalities and engage in face to face discussion

Dealing with unpleasant or physically aggressive personalities

Must be able to deal with conflict

Must be able to communicate clearly and accurately

Must be able to receive delegation

Must be able to work in groups

Must be able to perform structured and unstructured work

Must be able to meet time pressure and time lines

Must be able to perform in exact and accurate manner

Must be able to use electronic mail, telephone and texting

Includes possible exposure to human body fluids, disease, infection, lab chemicals and hazardous materials and / or cleaning solutions

Requires wearing of common protective and safety equipment such as gloves, safety glasses, mask, gowns, etc.

PHYSICAL FACTORS

Medium work. Exerting up to 50 pounds of force occasionally, and / or up to 30 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects.

Must be able to tolerate prolonged periods of standing and walking

Must be able to reach reasonable distances in any direction

Must be able to stand, walk, kneel, bend, sit, stoop and lift

Must be able to run in an emergency

Must be able to move fingers in a coordinated manner and must be able to feel and perceive temperature, texture, shape and size with fingertips

Must be able to perform the duties with or without reasonable accommodation

Hearing and vision must be normal or corrected to within normal range

Must possess stamina to work 12-hour shift

Physical presence onsite is essential