Customer Service Representative III

Middlesex Water Company Job Posting

Are we RIGHT for you? The word RIGHT stands for what we VALUE : Respect, Integrity, Growth, Honesty and Teamwork. Why join our team? Middlesex Water Company (NASDAQ : MSEX) has been an industry leader since 1897. We promote professional and personal development in a supportive and responsive work environment. We understand the importance of our services and the individuals who uphold our reputation. Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as full medical, dental, and vision benefits, 401k, paid time off, tuition assistance, learning and development opportunities, employee assistance program, and more. To learn more, please visit www.middlesexwater.com.

Job Summary

Interact with all customers in a professional, pleasant and informative tone. Successfully respond, resolve and process inquiries for general water, private fire protection and wastewater service customers within established Department performance metrics. Timely maintenance and update of customer accounts in CC&B. The successful candidate will be passionate about supporting and driving the Company's Values, RIGHT : Respect, Integrity, Growth, Honesty and Teamwork.

Work Performed

• Respond, process and resolve customer inquiries.
• Maintain and update customer accounts; issuance of field activities (FAs), input of data for inspection orders, turn-ons, and offs, rebillings, high bills, etc.
• Process TO DO's to ensure accurate and timely billing.
• Prepare and send customer contact letters.
• Review and audit of post-meter reading route reports such as RPT 29 (exception report) and the unbilled list report.
• Analyze / correct crossed meter conditions.
• Handle / bill stuck meter conditions.
• Process final bills.
• Process new service requests.
• On-line entry of transactions.
• Miscellaneous filing.
• Process cancel rebills.
• Monitor / log / process bankruptcy accounts.
• Process and control payments and pay plans.
• Monitor / prepare shut-off FAs and dispatch updated information to field personnel.
• Perform collection activities.
• Other duties and projects as assigned by supervisor.
• Process daily bank deposits, daily cash and control sheet.
• Assist Billing Specialist as back up.

Qualifications

High school diploma. Intermediate computer skills, including Excel and Word programs. Customer service experience. Excellent interpersonal and communication skills. Ability to speak and understand Spanish required.

Compensation & Benefits

Salary Range : $35,847 $53,770 annually, based on experience and qualifications. Total Rewards Package Includes : Medical, dental, and vision coverage (effective first of the month after hire). 401(k) with company match. Company paid life and disability insurance. Paid time off and 12 paid holidays. Tuition assistance and professional development opportunities.

Physical Requirements

This position requires constant operation of a computer and other office equipment such as printers, copiers, calculators. Must have the ability to visually inspect and review hard copy and online documents. Must be able to communicate, detect, converse with, discern, convey, express oneself, discuss and exchange information. Use written, verbal and audio communication and information sources. Must be able to occasionally move about inside the office and use stairs to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 50% of the time.

Work Authorization & Pre-Employment Requirements

Candidates must be authorized to work in the United States. All candidates must successfully pass a drug screen, pre-employment physical, background check, and possess a valid driver's license in good standing (if required for the position). Commercial Driver's License (CDL) Positions : For positions requiring a Commercial Driver's License (CDL), the use of marijuana (including medical marijuana) or any controlled substances, whether prescribed or otherwise, is strictly prohibited under Federal Motor Carrier Safety Administration (FMCSA) regulations of the U.S. Department of Transportation (DOT). Such use is a violation of federal law and will disqualify candidates from CDL-required positions.

Pay Transparency

This job posting complies with the New Jersey Pay Transparency Law (effective June 1, 2025), which requires employers to disclose salary ranges, benefits, and other compensation in job advertisements.

Recruitment Fraud Alert

We have noticed an increase in recruiting impersonations across the industry, where scammers attempt to obtain candidates' personal or financial information through fake interviews and offers. All legitimate communications from Middlesex Water Company and its subsidiaries will originate from the following email domains : @msg.clrco.com or @clearcompany.com. Any outreach claiming to be from Middlesex Water Company or its subsidiaries that does not come from these domains should be ignored.

Equal Employment Opportunity

Middlesex Water Company and its subsidiaries are Equal Opportunity Employers and are committed to creating an inclusive environment for all employees. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

Applicant Communication

Please note : No phone calls, please. We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.