Job Description
Job Description
Description :
TITLE : Front Line Team Members
DATE REVISED : March 27, 2020
SUPERVISOR : Team Leader / Assistant Manager / General Manager
POSITION SUMMARY :
The Front Line Team Members will exceed Member and Guest expectations by providing quick and friendly service while vacuuming, wiping down vehicles and cleaning windows.
GENERAL DUTIES AND RESPONSIBILITIES :
- Retain and create new Member / Guest relations
- Promote new Memberships / Fast Passes and special offers
- Vacuum vehicles : floor mats, carpet, between and under seats, back window area, ashtrays, cup holders
- Wipe down the exterior and interior of vehicles, including door jambs
- Apply spray wax and tire dressing
- Clean interior and exterior windows
- Communicate to the Manager any situation, problem or accident
- Clean facilities, equipment and bathrooms
- If proper training has been given, assist Detail Employees when needed and Front Line is slow
PREREQUISITES :
Good customer service skillsAbility to work in awkward posturesAbility to multitaskRequirements :