Ferris Outfitters Merchandise Associate

Position Title :

Ferris Outfitters Merchandise Associate

Location :

Big Rapids (Main Campus)

Department :

52200 - Ferris Outfitters

Advertised Salary : $15-$16 per hour.

Benefits :

Please see the following link for a list of benefits offered with this position.

Part Time Support

FLSA : Non-Exempt

Temporary / Continuing :

Temporary

Part-Time / Full-Time :

Part-Time

Union Group : N / A

Term of Position : 12 Month

At Will / Just Cause :

At Will

Summary of Position :

Manages the prepping and storing of incoming store merchandise. Replenish the floor with products, maintain a clean and orderly sales floor, and create merchandise displays when needed. Assists with customer questions and concerns about product on the sales floor as well as be proactive in theft situations. Help oversee inventory counts and maintain records. Assist eCommerce Associate as needed. Fulfill other duties as needed. Must be available to work nights and weekends as needed.

Position Type : Staff

Required Education :

High School Diploma or GED equivalent.

Required Work Experience :

One year retail experience.

Required Licenses and Certifications :

Physical Demands :

• Bending
• Carrying
• Reaching
• Twisting
• Balancing
• Heights
• Lifting
• Standing

Additional Education / Experiences to be Considered :

Essential Duties / Responsibilities :

Manages the prepping and storing of incoming store merchandise. Manages receiving and processing merchandise for use in web orders and for sale in stores. train and supervise student employee store associates in proper receiving procedures and follow-up to ensure compliance and coach when necessary to improve performance.

Participate in vendor visits for new and upcoming merchandise. Work with managers to choose new merchandise and work to develop quantities for selling period. Provide feedback on customer needs to improve assortments of store merchandise.

Train, supervise, and coach student employee associates on maintaining selling floor standards, salesfloor merchandise replenishment, store maintenance functions, handling expired snacks and beverages, and floor moves to improve sales and merchandise visibility.

Train, supervise, and coach student employee associates with expectations for customer questions and concerns about product on the sales floor as well as be proactive in theft situations. Ensure proper POS procedures are followed and maintained.

Contact vendors to handle issues with purchase orders, returns of defective or damaged merchandise and ensure credits are processed accurately. Assists with managing vendor relationships and manage merchandise received and processing of web orders.

Help maintain accurate counts and locations for all merchandise on floor and in back stock. Train and supervise student employee associates on stockroom standards and proper handling of defective, damaged, or out of date merchandise.

Assist with pulling shipments to wholesale vendors and with shipping product returns to vendors. Assists with overstock management and departmental requests.

Train and supervise student employee associates with picking, fulfilling, processing, and shipping online orders and assist customers via phone with basic web order questions. Processes 30 to 50 web orders on a daily basis.

Manage and maintain Ecommerce website. Responsible for creating catalogs, maintaining item accuracy on website, proper item placement to ease customer shopping experience, and weekly review of website operations.

Manages and updates point-of-sale terminal for cash and charge sales and return transactions. Train student employee associates on POS functions and aid with all inquiries. Updates and reviews tenders accepted.

Assist with supervising of student employee associates and daily assignments to ensure efficient store operations. Ensure excellent customer service through training and coaching of student employee associates with all customer engagements.

Monitor sales and inventory seeking new merchandise opportunities, reorder merchandise when necessary to support store sales, and communicate any challenges to management for resolution.

Independently answer questions from internal and external sources timely. Communicate issues to management help to develop strategies to address. Assists in managing the Ferris Outfitters Inbox and responds as appropriate.

Oversight of the store and operations in absence of management.

Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.

Support, promote, and develop university student enrollment and retention initiatives.

Any other duties assigned within the position classification area.

Marginal Duties / Responsibilities :

Skills and Abilities :

Ability to work under pressure and meet deadlines.

Ability to provide excellent customer service.

Professional communication skills, both written and verbal, and ability to interact well with co-workers and general public.

Well-developed PC and MS Office skills; comfortable with use of email and Internet.

Ability to work independently, organize own work and coordinate work activities of others.

Excellent attention to detail.

Ability to lift up to 50 lbs.

Willingness and ability to learn new areas and develop new skills, including basic understanding of all areas and functions of Ferris Outfitters.

Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Required Documents :

Optional Documents :

Special Instructions to Applicants :

Initial Application Review Date :

July 20, 2025

Open Until Position is Filled? :

Yes

Posting Close Date : EEO Statement :

Ferris State University, an Affirmative Action / Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit : Ferris Non-Discrimination Statement .

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