Territory Service Manager

Responsibilities

• Lead a cross-functional team of managerial, technical, logistics and customer service personnel.
• Deliver business objectives around safety, operational performance, revenue and profitability.
• Ensure delivery of performance goals e.g. quality, on time delivery (OTD), backlog management, NPS etc.
• Apply daily management and FBS fundamentals to meet short- and long-term commitments; communicate expectations and drive the team to achieve objectives
• Maintain an enterprise approach and develop a culture that confronts issues and disagreements objectively to deliver results that benefit the greater organization.
• Accelerates development for high potential and promotable employees by understanding and supporting their personal goals of developing new skills and career aspirations within Tektronix/Fortive.
• Lead employee engagement actions through soliciting, listening and actioning feedback that is received to drive year over year improvements.
• Build an inclusive environment by soliciting alternative views from the team and understanding the right mix of abilities, backgrounds, viewpoints and capabilities to proactively improve organizational design.
• Implement the quality management system to achieve customer fulfillment, support new business and drive market growth.
• Partner with Fluke business and operations organizations on a continuous basis.
• Promote the use of FBS tools to analyze and tackle high-priority problems, ensuring process-based countermeasures and root cause analysis.
• Travel to complete site visits throughout territory including local and national travel.

Qualifications

• Minimum of 3 years’ experience (4+ years preferred) in a supervisory/management role required; preferably in services, operations, or a related technical industry.
• Preferred minimum of 5 years of technical experience in the metrology field with a proven expertise in electronic equipment calibration.
• Experience managing through influence in a matrix environment preferred.
• Bachelor’s degree or 6+ years related work experience.
• Demonstrated experience in attracting, recruiting, and developing/retaining top performers.
• Strong communication, employee relations, and team building skills along with accomplishments in leading, motivating, training, and developing.
• Shown achievements in meeting financial and operational objectives in a high-technology service industry a plus.
• Proven success with planning, organizing, and time management.
• Microsoft Office proficiency (PowerPoint, Word, Excel, & Outlook).
• Must have a valid driver's license and a clean driving record.

This position's primary/essential functions are subject to U.S. Government ITAR compliance requirements under current government contracts. Therefore, all employees in this position must be either: 1) a U.S. citizen, permanent resident (green card holder) or refugee/asylee or 2) must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Continued employment is contingent on the U.S. government approving such license, but Tektronix encourages all applicants to apply.

All jobs require access to Export Administration Regulations AT1 level technology and therefore a license may be required for citizens of Cuba, North Korea, Iran, or Syria. Applicants must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Employment offer is contingent on Tektronix’s ability to apply and obtain a U.S. government license on your behalf, but Tektronix encourages all applicants to apply.

Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!