Systems Support Specialist

Responsibilities

The Systems Support Specialist position is responsible for the availability, maintenance, reliability, and performance of end-user equipment at the Stores, Distribution Centers and Home Office. This position provisions and removes user access to various systems and applications. The position requires flexibility in a fast-paced environment with constantly changing needs and priorities. This is a full-time, hourly, non-exempt position.

Position Reports To

Systems Support Manager

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Principal Duties and Responsibilities

• Serves as point of contact for employee requests from all areas of The Container Store (Stores, Home Office, Distribution Centers and Customer Solutions Department) in the following areas :
• Documents, troubleshoots, and diagnoses issues related to desktop, laptop and mobile hardware and software
• Provisions access to myriad systems and applications through Active Directory and administrative interfaces
• Configures various types of hardware, including desktop pcs, laptops, mobile devices, and printers
• Troubleshoots PC peripheral and printer hardware in-person and over the phone
• Responsible for administrating VOIP phone systems, MDMs, Microsoft 365 users and other applications as required
• Provides Executive support and maintains audio / visual meeting equipment in conference rooms.
• Installs myriad types of software by request, as well as researching and testing use of new software on Windows and MacOS machines
• Maintains documentation and training for procedural and technical areas of expertise
• Maintains current industry knowledge of best practices, development concepts and procedures
• Provides after hours on-call support for systems as required by the business on a rotating schedule
• Responsible for maintaining discretion related to all confidential / sensitive company and customer information
• Performs other requested tasks and duties as assigned.

Experience and Skills Required

Experience and Skills Preferred

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health , grow your career , and find balance in your life .

Here's a peek at what you can expect :

For our full-time associates, we offer even more :

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Company will not pay costs associated with immigration sponsorship.

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act

Office Physical Requirements

State Specific Notices