1053-IS Epic Business Analyst-Senior

About

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Application Opening : Friday, October 24th, 2025

Application Deadline : Friday, October 31st, 2025

Salary : $129,506 - $162,942 annually

Appointment Type : Permanent Civil Service

Recruitment ID : PBT-1053-REF57641Y

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions – the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the city, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco : health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

The eligible list resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within the DPH for the duration of the eligible list.

Role Description

Under general direction, the Senior Epic Business Analyst oversees the more difficult and complex aspects of the systems development cycle, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; may be the primary MIS resource for an organization with a complex system.

Key Duties

Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems.

Analyze data processing needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the evaluation criteria for software.

Determine operating characteristics and requirements; develop or modify and document general system design; write detailed design specifications; conduct "walkthroughs" for proposed solutions to system problems.

Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users.

May install and enhance software; program, test, debug and install new / modified programs.

Provide technical support for computer and telecommunications systems; consult on the analysis of an application; troubleshoot system problems; implement solutions.

Conduct system analysis and may conduct programming activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may convert new programming from test to production.

Interface with users to determine system needs and requirements; instruct users on newly implemented systems; define system requirements; may design and code programs; review impact of system modifications on existing systems.

Prepare, or assist clients in preparing, service requests to implement system changes; determine the level of effort required and the cost of implementing service requests; prioritize requests.

May provide technical production support for on-line and batch systems; assist with setting processing schedule; update and produce reports.

Coordinate with outside vendors and contractors to complete projects and service requests; define, assign and evaluate their work.

May determine structure of databases; normalize data; perform conversion of data between platforms; design, develop and generate routine and ad hoc reports in response to user needs.

Determine security levels for systems to ensure data integrity; test database applications to assure functionality and effectiveness in performing to desired specifications.

How To Qualify

Minimum Qualifications

CERTIFICATION :

Epic module certification

EDUCATION :

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits / units (i.e., at least sixty (60) semester or ninety (90) quarter credits / units with a minimum of twenty (20) semester or thirty (30) quarter credits / units in one of the fields above or a closely-related field).

EXPERIENCE :

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Important Note

Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Assessment Component

Candidates that meet the minimum qualifications will be invited to participate in an exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but are not limited to :

Ability to collect, organize, and analyze data using tools and databases to support informed decision-making; collect, document, and analyze requirements to make specific system enhancements; identify and prioritize issues, find causes, develop solutions, and plan improvements; create clear system documentation that helps different audiences understand processes and supports change; work well with teams, vendors, and departments to agree and execute on project goals, priorities, and results; research, interpret, and apply policies and procedures in technical contexts; understand, adapt, and explain new technologies to various audiences.

Knowledge of system engineering principles, including requirements gathering, installation procedures, hardware, software, and system maintenance; project management methods and tools to help plan, track, and complete work across teams to meet goals and support business needs; validation methods, including testing, prototyping, and creating related visuals and documentation.

Behavioral Consistency Questionnaire

Candidates must achieve a passing score on the exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Contact

For any questions regarding this recruitment or application process, please contact the analyst, David Chalk at david.chalk@sfdph.org or (628)271-6702.

Equal Employment Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV / AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

#J-18808-Ljbffr