General Manager

General Manager

ITS Logistics is a premier Third-Party Logistics company (3PL) that offers personalized supply chain solutions with dedicated fleet and asset-light transportation services that both rank in the Top 50 in North America, and innovative omnichannel distribution fulfillment services with more than 1 million sq. ft. Since 1999 our purpose has been to improve the quality of life by delivering excellence in everything we do.

Our associates enjoy a strong sense of teamwork, community, career growth, and work / life balance. We actively seek team members who will add value to the business and strength to our culture. Treating others with respect and compassion is at the core of the ITS philosophy. We provide a safe and positive working environment for our employees and offer opportunities to grow, both personally and professionally. This belief also extends to our community, where we work to provide economic stability through quality employment opportunities and give back whenever we can.

Position Summary

ITS has an immediate opening for a Warehouse General Manager at our facility located in Whitestown, IN. This position reports to ITS' Sr. Director of Regional Operations and is responsible for overseeing all aspects of warehouse operations as it pertains to people management, inventory integrity, order fulfillment and the movement of goods in and out of the distribution center.

Principle Accountabilities

Responsible for oversight of all functions in the Distribution Center

Supports all human resource related activities, including but not limited to, sourcing and staffing of positions, performance management, compensation administration, and training and development

Create a culture that promotes ITS' shared values and supports positive employee relations

Monitor activities of work teams to ensure that safe practices are in place and being demonstrated. Monitor building to ensure that proper housekeeping is being practiced. Give guidance to safety committee

Work directly with clients to effectively plan and forecast future business activity

Utilize WMS to develop reliable forecasts

Build an understanding of customer's needs so that ITS can plan accordingly

Work with sales to identify cross-selling opportunities with existing clients

Own the client / customer relationship

Ensure the customer's experience with ITS exceeds their expectations

Ensure that all activities performed by ITS on the customer's behalf are value added

Ensure we're always prepared in the event of a review and that we follow up on all findings

Ensure the facility and grounds are maintained to ITS standards

Develop a preventative maintenance program for the facility

Ensure space utilization plans are in place and that they provide a safe and productive use of the space and proper segregation of incompatible and non-conforming product

Own your P&L along with monitoring and operating capital budgeting

Take an active role in the budgeting process, through planning and creation

Maintain Capex activities that are in line with P&L

Assess operations through cost-based decision making and regular planning & analysis activities

Review and evaluate operational performance, address performance gaps, and take corrective action, as needed, to ensure each functional area is delivering on operating goals

Lead all organizational development efforts including but not limited to recruiting, skill and leadership development and performance management

Coordinate and execute programs focused on continuous process improvement throughout the facility

Take ownership of the new customer implementation process. Activities include but are not limited to :

Collaborate with sales team to develop and implement a customer startup plan

Work closely with Fleet Operations to ensure a smooth start up process with proper transportation support

Work with IT to facilitate a smooth technical start up (WMS, TMS, EDI, small parcel, etc.).

Partner with engineering team to optimize layout, handling process, and operational procedures

Position Requirements

The ideal candidate will possess a demonstrated record of accomplishment in people and operations leadership, preferably in a 3PL environment.

Additional requirements include :

Bachelor's Degree preferred

Five to Seven years' general leadership experience, with demonstrated ability to support a broad range of warehouse personnel, thoroughly embracing principles that guide positive employee relations

Ability to effectively navigate through complex situations, both internal and external, that may require multiple decision makers.

Demonstrated experience in customer relations and the ability to foster customer-centric thinking throughout the organization

Working knowledge of computers and programs specific to operations and operations reporting, including experience with WMS systems and MS Office (Excel, MS Word). Advanced project management and data analysis experience a plus.

Solid financial acumen experience with the planning, building and analysis / execution of budgets

Thorough knowledge of warehouse safety and security practices

Ability to work with a high degree of autonomy and drive results through Company and contract employees

The Compensation for this position is highly competitive and includes a comprehensive benefit plan with a matching 401k.