Community Program Manager, AWS Developer Experience

Community Program Manager

Are you a program manager who enjoys building lasting relationships with technical communities? AWS is seeking a driven and focused community program manager to support the growth of our global AWS User Group community. This individual will work with key stakeholders to create frameworks and processes which help scale the global community of AWS User Groups. This includes creation and procurement of program resources, benefits fulfillment, tracking of program engagement, and day-to-day stakeholder support. This role will sit within our AWS Developer Experience organization, where we are shaping the future for how technical builders learn, experiment, and build with AWS by meeting them where they are and providing the right technical education, tools, and resources to enable developer success.

Key job responsibilities :

• Work with global User Group lead to support program strategy for scaling community engagement within our AWS User Group community
• Create mechanisms and maintain playbooks to ensure stakeholders can seamlessly support growth of AWS User Groups globally
• Manage program benefit fulfillment, distribution, and tracking of resource consumption
• Own processes for analyzing and quantifying the impact (both short and long term) of community engagement via AWS User Groups
• Work with stakeholders to build journeys for connecting User Group members into other relevant AWS programs

About the team :

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Why AWS :

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences :

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work / Life Balance :

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture :

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth :

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications :

Preferred Qualifications :

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.

Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,200 / year in our lowest geographic market up to $113,700 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company.