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Customer Service Representative

Customer Service Representative

Bruni & CampisiElmsford, NY, US
20 days ago
Job type
  • Full-time
Job description

Customer Service Representative

Looking to continue your career in customer service? Bruni & Campisi, part of the renowned Apex Service Partners network, has an exciting opening for a Customer Service Representative. We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Bruni & Campisi offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you're eager to make a positive impact and join a growing team, this is the opportunity for you!

Job Responsibilities :

  • In-bound / Out-bound Calls : Handle a high volume of in-bound and out-bound customer calls with professionalism and efficiency.
  • Booking and Scheduling : Schedule maintenance calls and appointments by booking in-bound calls and responding to customer emails.
  • Sales : Promote and sell products and services to existing customers based on their needs.
  • Customer Interaction : Respond to customer inquiries, troubleshoot concerns, and resolve any issues in a friendly, courteous manner.
  • Overflow Call Management : Assist in handling overflow calls to ensure smooth operations and customer satisfaction.
  • Making 100+ Calls Daily : Maintain productivity by scheduling and confirming maintenance calls, ensuring efficient time management.
  • Documentation : Maintain accurate and detailed records of customer interactions, scheduling details, and any sales or services rendered.

Qualifications :

  • Experience : 2+ years of customer service experience, ideally in a call center environment.
  • Call Center & Office Experience : Preferred 2+ years of experience working in a fast-paced office or call center setting.
  • Attention to Detail : Strong attention to detail and accuracy when entering customer information and scheduling appointments.
  • Communication Skills : Excellent phone etiquette with the ability to effectively communicate with customers and team members.
  • Team Player : A conscientious, team-oriented individual with a positive attitude and strong work ethic.
  • Character : Honesty, integrity, and a commitment to delivering high-quality service.
  • Availability : Flexible schedule with reliable transportation.
  • Tech Skills : Computer / software knowledge is a plus.

    • Benefits :

  • Medical, Prescription, Dental, and Vision Insurance : Comprehensive coverage with minimal out-of-pocket expenses.
  • Disability & Term Life Insurance : Financial security for you and your loved ones.
  • Matching 401(K) Benefits : Build your future with our competitive retirement savings plan.
  • Ongoing Training & Development : Opportunities for continuous growth and skill enhancement.
  • Paid Holidays : Enjoy paid time off for holidays.
  • Paid Time Off (PTO) : Generous paid time off for a healthy work-life balance.

    • Bruni & Campisi may conduct a pre-employment background check and drug test, subject to applicable laws.

    Join our team at Bruni & Campisi and become a part of a company that values employees just as much as customers. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

    Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Customer Service Representative • Elmsford, NY, US