Command Center Technician

Job Description

Marketing Statement

Under general supervision, with some latitude for independent action, provides information to Public Safety personnel residents, employees and other individuals, of any incidents or property damage or loss, health or safety issues, through monitoring alarms, live camera and video systems. This position provides emergency management coordination, tracking, documenting and access to some PHA personnel during on-the-scene response to emergencies, including those dangerous to life, limb, and property, whenever they occur in developments and other PHA structures. This position reports to the Civilian Shift Supervisor; works on assigned shift operating alarms, live cameras and video systems, documenting, tracking, and sending information within PHA and to outside agencies. Incumbents work on an assigned shift operating communication equipment to send and receive messages and information to and from PHA Police officers, employees, residents, and other public agencies.

The Command Center is a 24-hour operation that requires employees to work various shifts including, evenings, weekends and holidays- Essential Personnel

Hourly rate; $22.43

Qualifications

Education, Training and Experience Guidelines :

High School Diploma or GED equivalent, AND three (3) or more years’ experience in security procedures, monitoring public safety devices, alarms, doors and cameras; knowledge of PHA policies and procedures; OR an equivalent combination of acceptable training and experience.

Required Knowledge of :

Effective communication skills; General office practices and equipment.

Required Skill in :

Time and workload prioritization management; Operating a personal computer utilizing standard and specialized software; Excellent verbal and written communication skills; Active listening skills; Ability to multi-task; Pay attention to detail and accuracy; Problem analyzing and problem solving; Proficient in data entry and typing skills; Exercise sound judgment; Obtain and act on information quickly and accurately in emergency situations.

LICENSE AND CERTIFICATION REQUIREMENTS :

Possession of a valid Commonwealth of Pennsylvania Driver's License may be required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT :

Ability to meet and physically perform duties that require normal mental and visual attention under typical office working conditions.

Responsibilities

Monitors security and public safety devices / alarms in PHA developments; Ensures cameras are functioning properly within developments; Issues / deactivates / tracks / monitors invalid, lost, expired swipe cards for PHA personnel and residents; Utilizes computer software- CONTINUUM and DVTEL for reporting, tracking and monitoring activities on live cameras / video as well as other information technology systems; research data needed to respond to inquiries; Documents, monitors, tracks through video site activity at PHA sites; Identifies and escalates priority issues; Processes requests for preformatted reports of doors systems, recording interior / exterior activities at PHA sites, alarm systems, controller systems, and personnel usage of swipe card ID access systems; Identifies document and forward priority issues / alarms or emergency messages, and notifies proper PHA personnel; Responds to telephone, mail, and / or email and determine service required; Maintains tracking system used to record and monitor inquiries and resolutions; marks, documents the date, time and location of all occurrences of criminal activity observed through live camera / video monitoring and forward information to proper department or entity; Performs related duties and other responsibilities as assigned.

How To Apply

All applications will be accepted through the Philadelphia Housing Authority’s Jobs Board at www.pha.phila.gov / jobs

Closing Statement

About the Philadelphia Housing Authority (PHA)

Established in 1937, and with an employment workforce of over 1,100, the Philadelphia Housing Authority is a municipal agency providing public housing services to over 76,000 residents in the city of Philadelphia, Pennsylvania.

Financial support for Authority operations and capital needs comes primarily from rent payments and subsidies provided by the U.S. Department of Housing and Urban Development (HUD). PHA is one of a very select group of housing authorities across the nation that has attained Moving to Work (MTW) status. This designation allows housing agencies the opportunity and flexibility, on a local level, to develop and implement innovative housing and self-sufficiency strategies to benefit public housing residents and Housing Choice Voucher Program (HCVP) participants.

PHA is an equal opportunity employer and makes all employment decisions on the basis of individual qualifications without regard to race, creed, color, sex, sexual orientation, gender identify, pregnancy, national origin, ethnicity or ancestry, religion, age, disability, citizenship, marital status, military or veteran status, genetic information, or any other protected characteristic.