STATE LE DISPATCHER - 76001938

State Law Enforcement Dispatcher

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service education and enforcement. The Florida Highway Patrol (FHP), a division of FLHSMV, is a nationally accredited state law enforcement agency charged with enforcing the laws of Florida and ensuring the safety of the motoring public. The vision of FHP is a safer Florida through Courtesy, Service and Protection. FHP has seven Regional Communication Centers (RCC), each located in a major metropolitan area : Tallahassee, Jacksonville, Orlando-Sanford, Tampa, Miami, Fort Myers, and Lake Worth. These state-of-the art facilities operate 24 / 7 to provide professional dispatch and communication support services for FHP and seven other state law enforcement agencies. The personnel who fill the RCCs are passionate, diverse and committed to public service.

As the first responders, State Law Enforcement Dispatchers, also known as Community Service Officers, are non-sworn communications professionals who serve as the vital link between the public and law enforcement and are crucial to maintaining the safety and welfare of the public and law enforcement officers. This includes :

• Responding to emergency and non-emergency calls.
• Dispatching Troopers and other state law enforcement officers.
• Monitoring and responding to radio and data communications traffic.
• Helping coordinate efforts between FHP and other agencies (e.g., the Florida Department of Transportation after crash incidents).
• Receiving, relaying, and documenting call / incident details, law enforcement activity and other information.

Why Apply? Rewarding Work State Law Enforcement Dispatchers have a meaningful impact on individual lives and within the community every day. This is a unique and challenging position that requires quick thinking and the ability to remain calm and professional while responding to stressful situations and emotionally charged individuals.

Salary $42,936.60 annually (Includes base rate of pay of $37,936.80 plus $4,999.80 Competitive Market Pay (CMP). The salary listed includes the base annual salary of $37,936.80 and a Competitive Market Pay (CMP) salary additive in the amount of $416.65 monthly ($4,999.80 Annually). In order to receive CMP you must live and work in an Eligible County. Additional Pay :

Our Benefits include :

Career Growth and Educational Opportunities The Regional Communication Centers have an established career progression and there are opportunities to branch into other areas within the agency. Tuition assistance to state universities and community colleges is available for full-time members.

Knowledge, Skills, and Abilities :

Training Provided New State Law Enforcement Dispatchers will participate in a four-month training program. The program is a mixture of classroom and on-the-job training and is structured in five phases : Orientation / Basic Introduction; Call Taking; Radio; Combining Call Taking & Radio; and Shadowing. The agency has developed a 911 Public Safety Telecommunicator (PST) training curriculum that has been certified by the Florida Department of Health as meeting our exceeding minimum training standards. This curriculum has been incorporated into the overall training program for new State Law Enforcement Dispatchers. Upon completion of the curriculum, an application will be submitted for the member to take the 911 PST exam. The cost of the exam will be covered for members. Incumbents of this position are required to be 911 PST certified within 12 months of the date of hire. For more information related to the 911 Public Safety Telecommunicator Program, click here.

Job Related Requirements :

General Information Selection will be a three-to-six-month process that consists of the below stages :

For questions about the job or the selection process, please contact : Melanie Mangan, (561)